Manager, Solutions Engineering

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Let's be honest - most business software just isn't fun to use. It's clunky. It's complicated. And somehow, it costs a fortune. But what if it didn't have to be that way?

At Freshworks, we believe business software should be as easy and delightful as the apps you love in your personal life. That's why we build powerful, intuitive, and refreshingly simple software that helps companies wow their customers and empower their teams - without the headaches.

We're growing fast and we're on the lookout for a passionate, people-first leader to join our Solution Engineering team in North America.

What's the role?

As the Manager of Solution Engineering, you'll lead a high-performing, field-based team of Solution Engineers who help our customers solve real-world problems with creativity and technical savvy. You'll coach, inspire, and empower your team to deliver value with every conversation, demo, and solution they build.

You won't just manage from a dashboard - you'll roll up your sleeves, work side-by-side with your team, and build scalable strategies that shape the future of our go-to-market approach. This is your chance to influence product direction, collaborate with top-tier Sales and Product leaders, and help scale a team that's as ambitious as you are.

What you'll be doing:

• Lead and mentor a team of Solution Engineers, fostering a culture of growth, trust, and excellence.
• Hire, onboard, and develop top talent to scale with our growing business.
• Build go-to-market strategies, new business and expansion playbooks, and drive cross-functional collaboration.
• Partner closely with Sales to analyze pipeline health, win rates, and customer feedback - then take action.
• Champion customer needs internally, working with Product Managers to influence the roadmap and elevate the voice of the customer.
• Act as a strategic advisor to senior stakeholders, including C-level leaders at customer organizations.

Please note this is a hybrid role with onsite expectations of 3x/week (Tues - Thurs) from our San Mateo, CA headquarters.

• 3+ years leading pre-sales or Solution Engineering teams - ideally in ITSM, ITOM, ITAM, or a closely related space
• 7-10 years overall industry experience in enterprise SaaS or related domains
• A natural leader who motivates by example
• Deep experience engaging with senior IT leaders and CIOs, navigating complex enterprise sales cycles
• A strong grasp of storytelling in technical demos and solution selling that focuses on value, not just features
• A tech-savvy collaborator who thrives in high-growth, fast-paced environments
• Experience building and scaling repeatable pre-sales processes and frameworks

Why Freshworks?

• Rapidly growing global company with huge market opportunity.
• People-first culture that celebrates learning, ownership, and transparency.
• Products that customers (and employees!) genuinely love using.
• Competitive compensation and benefits.

If you’re ready to help shape the future of how businesses work — and have fun doing it — we’d love to meet you. Let’s chat.

The annual base salary range for this position is $163,200 - $234,600.

Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level.

Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other
• Industries: IT Services and IT Consulting