Branch Manager

Overview Manages all activities of a branch. Responsible for the overall success of the branch operating model, including customer and employee experience, digital engagement, transactions/operations, servicing, and sales. Has personal production responsibility. Responsibilities Responsible for overall profitability by directing sales and business development, meeting operational objectives and ensuring the branch achieves its annual goals. Leads team through coaching, performance management, and setting priority. Builds and develops branch staff. Identifies Retail and Business Banking customer needs through the M&T sales processes, using the tools and resources to assist customers with short and long term solutions. Proactively prospects and grows Business Banking relationships through outreach. Builds the bank’s presence in the community. Conducts interviews and selects employees based on staffing model. Actively models and coaches customer service and needs determination behaviors. Reinforces and maintains accountability for execution of Retail strategy. Ensures operational and requirements are maintained, to include consumer and business banking guidelines. Ensures compliance with operational, security and control policies/procedures, preventing fraud and protecting customer assets. Takes ownership of complex account servicing and error resolution issues, including those escalated by other Bankers. Provides coaching and guidance to improve and reduce future problem resolution/escalations. Engages with all team members and business partners as appropriate. Independently processes all Business Banking loan requests up to $100,000. Proactively bundles products and services as appropriate. Adheres to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. Promotes an environment that supports a culture of belonging and reflects the M&T Bank brand. Maintains M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Completes other related duties as assigned. Exercises usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations. Reports to a Retail Regional Manager; leads the branch team to achieve annual sales and profitability goals, and has a sound working knowledge of overall branch operations. Establishes and maintains federal registration requirements outlined in the SAFE Act. Stays current on operational, product, and system changes/enhancements, and demonstrates good risk management decisions. Maintains insurance licensing minimum expectations as outlined in MTS Licensed Banker Academy document and Business Banking Specialist minimum expectations set by both the Branch and Retail Regional Manager. Serves majority of time growing business through proactive sales and outside calling activities, while servicing existing customers as needed. Builds productive partnerships with appropriate areas of the bank to ensure customer, service, and employee issues are resolved timely and accurately. Takes full ownership of customer issues until they are completely resolved. Qualifications Bachelor’s degree, or equivalent, with at least four (4) years of relevant experience. Minimum three years of sales experience. Minimum two years of managerial experience or proven leadership abilities. At Market Manager discretion/branch need, Life/Accident and Health Insurance licensing required within 18 months of entry into position; training provided within 6 months. M&T Business Banking Specialist licensing required within 18 months of hire. Demonstrated strong knowledge of Business Banking products, services, and client relationship management. M&T Way Certified, Precision Leadership Certified. Bi-lingual in Spanish preferred. Proficiency with common PC software, including Microsoft Office word processing and spreadsheets. Experience with Internet and email preferred. Demonstrated sales/business development experience with success. Fundamental understanding of profitability. Excellent communication and interpersonal skills. Proven ability to demonstrate and coach exceptional customer service. Ability to communicate and function professionally with all levels of personnel and business partners across the organization. Strong financial services product knowledge preferred. Strong organization, time management, and prioritization skills. Location: Cromwell, Connecticut, United States of America. Compensation: $68,400.00 - $114,000.00 Annual (USD). M&T Bank is committed to fair, competitive, and market-informed pay for our employees. M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace. #J-18808-Ljbffr