Customer Account Coordinator

Customer Account Coordinator

Position Title: Customer Account Coordinator Pay Rate: $48,300 - $64,400 Multiple factors, including individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range. Category/Shift: Salaried Full-Time Non-Exempt Physical Location: This is a fully onsite role located in Lumberton, NC.

The Job You Will Perform:

• Responsibility to communicate with customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships supporting Sales, Manufacturing and shipping operations; has a basic understanding of manufacturing processes and works with production staff to achieve on-time customer deliveries; Responsible for multiple accounts of small to medium customers with high complexity.

• Take customer orders either directly from customers or account managers.

• Place orders on a timely basis for purchases of materials and supplies to be used in production.

• Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, as well as any complaints or questions.

• Process purchase orders, coordinate account credits, and maintain customer data.

• Work with production staff and utilize KIWI system to achieve on-time customer deliveries.

The Skills You Will Bring:

• High school diploma or GED

• Preferred experience working in a manufacturing environment

• Preferred computer data-entry experience

• Preferred experience in the corrugate box industry

• 5+ years of customer relations experience; preferably 1+ years industry specific customer relations experience

• Action Oriented

• Being Resilient

• Customer Focus

• Instills Trust