Business Analyst - Remote

Job Title: Business Analyst - Remote



Duration (Contract): 9-10 Months



Client Location: Harrisburg, PA

Location Preference: Remote

Job Description:

As a Business Analyst, you will serve as lead for EDRS Adoption team, under the guidance of the Quality Assistance Team (QAT) supervisor. Team works in collaboration with the Business Workflow (BW) and QAT staff to refer technical issues, training needs, and case-level support. Team will provide support to healthcare facilities, and other external stakeholders that need additional assistance with establishing credentials or EDRS enrolment to report all deaths electronically. Contractors will provide telephonic and resource account (email) support to all death registry stakeholders as BHSR moves towards full reporting of all deaths through EDRS.

Responsibilities:

• Assign and prioritize teamwork assignments.

• In coordination with the Business Workflow Unit, engage with program SMEs and stakeholders to verify SSO application functionality and escalate technical problems for resolution.

• Report defects in the application as encountered and escalate potential deficiencies to QAT and/or Business Workflow teams.

• Identify and escalate common issues, barriers to adoption, stakeholder concerns, and project successes to QAT supervisor and BHSR director.

• Develop training documents and other tools to support stakeholders.

• Assist in review of current EDRS usage and tailoring of outreach based on minimal, moderate, or almost there adoption rates.

  • Perform outreach to facilities to understand reporting workflow and recommend strategies to support electronic reporting. Articulate findings to team lead/QAT for further assistance.

  • Assist in analysis and management of facility setup.

  • Assist external stakeholders with establishing and recovering SSO credentials. External stakeholders include facility administrators and personnel from licensed hospitals, nursing homes, long-term care facilities, etc.

  • Assist external stakeholders with linking SSO credentials to account.

  • Refers external stakeholders to available training and other support resources.

Contractor Skills And Experience Requirements:

• Minimum of 4 years experience in the information technology industry in business analysis, customer service, and/or end-user support to meet general objectives shown above.

• Must have strong Microsoft Office skills, strong interpersonal skills, strong verbal, and written communication skills.

• History of successful training or technical support delivery for professional audiences preferred.

The hourly range for roles of this nature are $25.00 to $35.00/hr. Rates are heavily dependent on skills, experience, location, and industry.

cyberThink is an Equal Opportunity Employer.