Campus Support Customer Service Representative

Job Description

Job Description

  Glendale, CA

  M–F 8-5 PM

  Pay: $21/hr

  Workplace Type: Onsite

A Special‑Project Team Of 10 Consultants Will Support An Over‑Capacity Campus Support Center. If You Thrive In Fast‑Paced Environments And Enjoy Helping Patients Navigate Their Care, This Role Is A Great Fit.

Summary

You’ll support a high-volume care coordination team by making outbound calls to patients regarding pharmacy refills, annual wellness visits, ER outreach, and new authorization needs. Additional project work will be assigned by leadership as priorities shift.

Key Responsibilities

• Make outbound calls to patients regarding pharmacy refills, wellness visits, and ER follow‑up
• Support new authorizations and insurance/benefit verifications
• Perform accurate data entry and documentation
• Complete Excel-based tasks (hide, filter, copy, paste data)
• Assist with special projects delegated by leadership

Top Skills — Must Haves

• Customer service experience
• Care coordination or call center support
• Prior authorization
• Insurance verification / benefits verification
• Data entry (high accuracy)
• Excel skills: hide rows/columns, copy, paste, filter
• Medical terminology
• Outbound calling experience

Nice‑To‑Have Skills

• Project coordination
• Project management
• Healthcare or medical office experience

Work Environment

• High-volume workload
• Team of 8 full‑time employees supported by 10 consultants
• Processes shifting based on project demands
• Morale is currently low — consultants will help relieve workload and stabilize throughput

Why This Role Matters

This project team will support overwhelmed staff managing both inbound calls and special projects. Your work directly impacts patient access, care coordination, and operational efficiency.

Job Type & Location

This is a Contract position based out of Glendale, CA.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Glendale,CA.

Application Deadline

This position is anticipated to close on Jun 12, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.