Product & Experience - Business Management - Associate

Associate, Consumer & Community Banking Business Management

Join our Consumer & Community Banking Business Management team, and optimize business performance by helping to promote key initiatives.

Job summary As an Associate in the Consumer & Community Banking Business Management team, you will play a key role in supporting Legal Regulatory Change Management, process mapping, project management, and data analytics initiatives. This is a dynamic, high-impact position that offers the opportunity to collaborate with stakeholders across Risk, Technology, and Controls, and to help foster business performance and compliance.

Job responsibilities

• Assist in tracking, analyzing, and implementing legal and regulatory changes impacting business processes. Ensure timely updates and compliance within the Legal Regulatory Change Management space.
• Develop, update, and maintain process maps to document business procedures and identify areas for improvement.
• Manage and deliver key work streams and tasks, ensuring projects are completed on time and meet business objectives.
• Collect, analyze, and interpret data to support business decisions, process improvements, and reporting requirements.
• Communicate effectively with business partners to understand project needs, promote next steps, and support audit, regulatory, and compliance deliverables.
• Prepare presentations, reports, and dashboards using Excel and PowerPoint. Maintain internal resources and documentation on collaboration sites such as SharePoint.
• Participate in initiatives to simplify, improve, and add value to existing business processes.

Required qualifications, capabilities, and skills

• Bachelor's degree in Business, Finance, Economics, or related field
• At least 2 years of experience in business management, project management, process mapping, or compliance/audit roles
• Advanced analytical skills and experience with data analysis
• Excellent communication, organization, and time management skills
• Intermediate to advanced proficiency in MS Office (Excel, PowerPoint, Word, SharePoint)
• Ability to work independently, manage multiple priorities, and meet tight deadlines
• Attention to detail and commitment to high-quality work
• Self-motivated, proactive, and collaborative team player

Preferred qualifications, capabilities, and skills

• At least 2 years of experience in controls, risk management, process improvement, or related roles
• Experience supporting Legal Regulatory Change Management or similar compliance functions
• Familiarity with low-code automation solutions and process improvement methodologies
• Experience working in a regulated environment or with support functions such as operations, controls, or information management

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions all while ranking first in customer satisfaction. Global Finance & Business Management works to strategically manage capital, drive growth and efficiencies, maintain financial reporting and proactively manage risk. By providing information, analysis and recommendations to improve results and drive decisions, teams ensure the company can navigate all types of market conditions while protecting our fortress balance sheet.