IT Technician

Who We Are We provide computer support for the Mechanical Engineering Division focusing on systems, storage, backups and networking. By joining our team, you will receive an additional $500 in your first paycheck, minus taxes. Role Objectives of this Role: Provide end-user support for Windows systems. Install a variety of engineering and general purpose software for users. Set up new computers and peripherals for users. Daily and Monthly Responsibilities Support our division desktop/laptop systems with computer system maintenance, software installation, problem diagnosis/resolution, hardware deployments, and general support of Windows and MAC systems. Perform both local and remote support as needed for hardware/software issues. Work as a team member to provide excellent customer service to our division staff of approximately 400. Deliver hardware and technical support throughout SwRI campus. Requirements High school diploma or equivalent. IT support related coursework or certifications preferred. 5+ years of general computer helpdesk experience. For those with an IT related Associate's degree, 4 years of work experience is required. Detail-oriented with outstanding written and verbal communication skills, and excellent at multi-tasking and problem-solving. Ability to work independently in the absence of specific instructions on multiple tasks with a high degree of accuracy and have excellent organizational skills. Familiarity with Desktop Central and Sentinel One desired. A valid/clear driver's license is required. Special Requirements Applicant selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Applicant must be a U.S. citizen. Job Locations San Antonio, Texas #J-18808-Ljbffr