Front Office Patient Coordinator

Job Description

Job Description

Front Desk Coordinator / Patient Care Coordinator

Full-Time | $18.00–$23.00 per hour | Tallahassee, FL

Do you enjoy helping people, staying organized, and being the person who keeps everything running smoothly?

Our growing chiropractic office is looking for a Front Desk Coordinator / Patient Care Coordinator who is warm, dependable, detail-oriented, and thrives in a fast-paced environment. You'll be the first smile our patients see and an essential part of creating an exceptional patient experience from check-in to check-out.

We don't expect you to know everything on day one. We invest in our team with a structured, paid training program designed to help you build confidence, master our systems, and become an integral part of our practice.

What You'll Do

As our Front Desk Coordinator, you'll play a vital role in the daily operations of our office by:

Patient Experience

• Welcome every patient with warmth, professionalism, and exceptional customer service.
• Check patients in using ChiroTouch or our iPad check-in system.
• Check patients out by collecting payments, scheduling future appointments, and ensuring each patient leaves with a clear understanding of their next visit.
• Answer incoming phone calls and assist patients with scheduling, questions, and general office needs.
• Help maintain a positive, organized, and welcoming front office environment.

Scheduling & Office Flow

• Manage provider schedules and appointment availability.
• Coordinate patient movement throughout the office to maintain an efficient workflow.
• Schedule new patients, follow-up visits, re-exams, and Day 2 appointments.
• Cross-train to understand both front-office and back-office scheduling needs.

New Patient Coordination

• Prepare and organize new patient paperwork.
• Update patient demographics and information after the initial visit.
• Coordinate Day 2 appointments, treatment plan presentations, and patient binders.
• Complete the new patient checkout process, including payment collection, scheduling, Medicare documentation, ID verification, routing forms, photographs, and Google Calendar updates.

Administrative Responsibilities

• Process patient payments accurately using CT Pay.
• Verify Bluetooth connections and payment equipment daily.
• Maintain ChiroTouch notes, alerts, and patient documentation.
• Scan and upload patient paperwork into electronic records.
• Assist with Medicare documentation and patient account updates.
• Process referrals and medical record requests.
• Prepare superbills when needed.
• Restock front desk forms and supplies.
• Maintain lobby standards, including music, TV, cleanliness, and overall patient experience.
• Complete end-of-day checklists, including reviewing paperwork, updating Think Bullish, and confirming re-exams and required documentation.

Team Responsibilities

• Communicate effectively with providers and fellow team members.
• Follow established office systems and procedures.
• Participate in ongoing training, coaching, and professional development.
• Contribute to a positive, supportive, and team-oriented culture.

Our Paid Training Program

Every new team member completes a structured 5-week paid training program with hands-on coaching, guided practice, and weekly competency reviews.

You'll receive training in:

• ChiroTouch software
• Patient check-in and check-out
• Office flow and scheduling
• Payment processing and CT Pay
• New patient onboarding
• Day 2 workflow
• Medicare documentation
• Medical records management
• Referrals and record requests
• Scanning and uploading paperwork
• Superbills
• Cross-training between front and back office responsibilities

Our goal is to ensure you feel confident, supported, and successful from your very first day.

Compensation & Benefits

Starting Pay: $18.00–$23.00 per hour , based on experience, qualifications, and demonstrated skills.

Benefits include:

• 401(k) retirement plan
• Paid Time Off (PTO)
• Paid training
• Monthly performance bonus opportunities
• Team incentive bonuses
• Merit-based raises based on performance and growth
• Complimentary chiropractic care
• Professional development and advancement opportunities

Health Benefits: While we do not currently offer a traditional employer-sponsored health insurance plan, a health insurance stipend may be available as part of the overall compensation package for qualified candidates and can be discussed during the interview process.

Application Process

Due to the high volume of applications we receive, candidates who include a brief 1–2 minute introductory video with their application will receive priority consideration.

Your video doesn't need to be professionally produced—just introduce yourself, tell us why you're interested in the position, and share what makes you a great fit for our team.

While an introductory video is not required , it allows us to get to know you beyond your résumé and may expedite the review process.

If you're organized, compassionate, dependable, and excited to grow with a supportive team, we'd love to hear from you. Apply today!