Product Support Specialist - Underground Drills & Bolters

Senior Level Product Support Specialist – Underground Drills & Bolters Sandvik Mining is a business area within the Sandvik Group and a leading global supplier of equipment, tools, service, and technical solutions for the mining industry. The product offering covers rock drilling, rock cutting, rock crushing, loading and hauling and materials handling. JOB PURPOSE Lead complex technical assignments as Subject Matter Expert (SME) in Underground Drilling While technically expert, also strong with customer acumen and relationship management Act as trusted advisor to customers, identifying solutions for advanced product challenges Coordinate with internal stakeholders (Application Engineers, Account Managers, Product Masters, Technical Specialists) to resolve product-related issues Serve as primary technical liaison between Sales Area and Product Line/factory. Drive frontline readiness for new technologies and product launches (parts, training, resources) Develop and deliver machine-specific training packages across the Sales Area. MAIN RESPONSIBILITIES HEALTH & SAFETY Enforce and lead compliance with Sandvik’s EHS and SHEQ standards, including applying safety updates, conducting incident investigations, and reporting non-conformities. Promote continuous safety improvements through proactive measures, leadership, and adherence to all relevant procedures and bulletins. MAINTENANCE ADVISOR (50% of time) Advanced Technical Support : Support the site team on specialized installations, inspections, and repairs; provide second-line support and troubleshooting for complex product issues; assist with warranty inspections and corrective campaigns. Problem Analysis & Resolution : Analyze failed products, report anomalies, and proactively develop solutions to prevent recurrence; recommend or implement product/process improvements to enhance system performance. Knowledge Management & Efficiency Optimization : Transfer technical knowledge to solve complex problems; collect and document technical data; prioritize energy efficiency, environmental impact, and maintenance cost when proposing support actions PLANNING AND REPORTING Provide technical input for project documentation including specifications, cost/material estimates, schedules, reports, and commissioning support; perform system adjustments and product testing during new product launches for the sales area. Document and report findings to a database and deliver actionable recommendations to enhance customer service and process efficiency. CUSTOMER VALUE ADD (25% of time) Technical Expertise & Advisory : Serve as a subject matter expert, providing specialized guidance to clients and internal teams on product applications, processes, and mining conditions. Customer Engagement & Solution Development : Build strategic customer relationships, act as a trusted advisor, and support solution identification and operational improvements tailored to customer needs. Sales & Operational Support : Deliver application-specific advice to sales teams, contribute to cost proposal reviews, and ensure product operational readiness during fleet transitions to Sandvik solutions. COLLABORATION (25% of time) Expert Network & Technical Coordination : Be active member of global expert networks; facilitates technical knowledge exchange between backline support and Sales Area. Training & Product Support : Lead technical and product training initiatives, ensure accurate course content, and manage workshops/seminars for equipment division. Feedback & Collaboration : Collect, document, and relay technical feedback to product lines, chair monthly technical review; collaborate with Parts & Services division on training materials, toolkits, and implementation plans. Product Lifecycle & Project Readiness : Owns technical/application aspects of product launches and phase-outs; manages operational readiness for large-scale projects. MINIMUM QUALIFICATIONS: EXPERIENCE >8 years Sandvik Equipment Experience (with Sandvik or in the field) Advanced coaching/trainer experience EDUCATION Engineering Degree or equivalent experience years for degree, in addition to required experience: Bachelors Degree or equivalent, 4 years experience working specifically with underground drills for mining LICENCES & CERTIFICATES Relevant Trade Certification/equivalent Level 5 Knowledge Assessments w.r.t Reliability Engineering per Equipment Division = 80% PREFFERED QUALIFICATIONS: Sandvik On-the-Job Skills Coaching Program – minimum of 5 sessions recorded Possession of a Product Master Certificate or actively working toward obtaining one within 6 months OTHER Environment and Mobility Field- Any environment (Location customer sites/ Workshops) Willing to travel domestically and internationally This role reports directly to the BLM- Underground Drilling COMPETENCIES Expert Equipment knowledge and skills Underground Drilling Equipment Rock Drill Technologies Automation on Sandvik Underground Drilling Offering i-SERIES (expert skills and knowledge) Decentralized Automation – Bus Technology, Control Systems, Mechanics, Hydraulics, Pneumatics, Electrics OTHER Position is eligible for Visa sponsorship, internal transfers encouraged Proficient in English, both written and oral. Proficient in relevant computer software and IT systems. Advanced technical report writing. Advanced in digitalized systems relevant to equipment. Proficient equipment operator. Advanced knowledge of the mining environment and application of equipment. Compensation The initial salary range for this role is anticipated to be between $140,000 and $155,000 USD. Benefits Sandvik offers a comprehensive total compensation package, including a competitive benefits package of health, dental, and disability insurance and an outstanding 401(k) retirement savings plan. We also provide opportunities for professional competence development, training, and career advancement. How to apply For immediate consideration, please apply online at to the Product Support Specialist position R0082577. Sandvik is an equalopportunity/affirmativeaction employer. All applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at View email address on click.appcast.io. Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law. #J-18808-Ljbffr Dormont Manufacturing Company