Help Desk Manager

Help Desk Manager

BlueWater Federal is looking for a Help Desk Manager to support Dept of the Navy at the Pentagon.

Responsibilities

• Oversee and manage the help desk team, providing guidance, training, and support to ensure effective performance and professional development.
• Establish and maintain customer service standards, ensuring timely and accurate responses to customer inquiries and technical issues.
• Track and evaluate the performance of help desk staff, developing feedback reports and implementing strategies for improvement.

Qualifications

• Bachelor's Degree in IT related field or equivalent
• 5+ years of progressive help desk experience with strong mentoring and analytical skills.
• Must have an active Secret clearance
• ITIL v4 certification is required
• Helpdesk Customer Service Representative Certification is desired.

BlueWater Federal is proud to be an Equal Opportunity Employer. All qualified candidates will be considered without regard to race, color, religion, national origin, age, disability, sexual orientation, gender identity, status as a protected veteran, or any other characteristic protected by law. BlueWater Federal is a VEVRAA federal contractor and we request priority referral of veterans.