Senior Strategic Account Manager

Position Overview The objective of the Senior Strategic Account Manager position is to achieve revenue and profit plans/goals. This position is required to cultivate long‑term business relationships with the Company’s largest national account customers with the goal of retention and growth inside a defined base of existing customer accounts. Essential Functions Serve as the primary executive relationship owner for a portfolio of high‑value national accounts (>$10M), developing and maintaining trusted partnerships with C‑suite stakeholders, senior decision‑makers, and cross‑functional influencers to drive long‑term strategic alignment and enterprise growth. Lead the development and delivery of executive‑level Quarterly Business Reviews (QBRs), leveraging data‑driven insights, performance analytics, and forward‑looking strategies to demonstrate value, mitigate risk, and identify expansion opportunities. Own full commercial accountability across assigned accounts, including contract strategy, complex negotiations, renewals, pricing governance, and margin optimization while ensuring alignment with enterprise objectives. Act as a strategic advisor to customers by deeply understanding their business, operational challenges, and industry dynamics; proactively position solutions that drive measurable outcomes, operational efficiencies, and long‑term partnership value. Design, evolve, and lead enterprise‑scale service management programs, ensuring alignment with customer goals, scalability across large multi‑location portfolios, and continuous improvement through innovation and best practices. Lead complex, cross‑functional proposal development including RFP responses, pricing strategies, and executive presentations that clearly articulate differentiated value and secure profitable growth. Establish and enforce best‑in‑class customer communication standards, ensuring responsiveness, accountability, and a consistent high‑touch experience across all levels of the organization. Develop and execute comprehensive strategic account plans, including revenue forecasting, pipeline development, whitespace identification, and multi‑year growth strategies across large, distributed portfolios. Drive disciplined pipeline and opportunity management through CRM systems, ensuring accurate forecasting, visibility, and alignment with corporate growth targets. Provide executive‑level leadership for large‑scale implementations, new program rollouts, and service expansions, ensuring seamless coordination across operations, field teams, and corporate functions. Operate as the central point of accountability for customer success, aligning internal stakeholders, resolving escalations, and proactively managing risk across complex service environments. Partner closely with operations, finance, and leadership teams to ensure service delivery excellence, contractual compliance, and continuous improvement across the account portfolio. Lead by influence within a matrixed organization, driving alignment, accountability, and results across internal teams supporting large national accounts. Knowledge and Skills Proven success managing large‑scale, complex national accounts ($10M–$20M+) with multi‑site portfolios and enterprise‑level stakeholders. Demonstrated expertise in strategic account planning, long‑cycle enterprise sales, and multi‑threaded relationship management. Advanced consultative and solution‑based selling capabilities, with a track record of influencing executive‑level decision‑making and driving measurable business outcomes. Strong commercial acumen including pricing strategy, contract negotiation, margin management, and financial performance ownership. Extensive experience leading large‑scale program implementations and managing complex service delivery across geographically dispersed locations. Exceptional executive communication, presentation, and storytelling skills, with the ability to translate data into actionable insights. Demonstrated ability to lead cross‑functional teams in a matrixed environment, driving alignment and accountability without direct authority. Highly strategic, organized, and detail‑oriented with strong prioritization and time management capabilities in a fast‑paced environment. Education and Experience Bachelor’s degree or equivalent ( Required ). Ten (10) years of outside business‑to‑business sales experience with at least two (4) years of multi‑location/regional/national account sales experience within: Restaurant, Grocery, Retail Industry ( Required ). Must be able to demonstrate a consistent history of attaining monthly, quarterly and annual revenue plans/goals. Must have had, and attained actual annual, quarterly and monthly revenue plans/goals. Based in a corporate office with frequent travel to customer sites, regional branches, and field locations across the U.S. Availability required during high‑impact customer engagements, sales planning, or escalation management. Collaborates regularly with executive leadership, operations, customer service, and finance teams. Must be able to manage competing priorities and lead teams in a fast‑paced, growth‑oriented environment. General office conditions Some light lifting and bending Periods of sitting Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr