Specialist, Application Care Team

Application Care Team Specialist Level I

As an Application Care Team (ACT) Specialist Level I you will make customer service your top priority by working closely with merchants, sales partners, and other company departments in reviewing, interpreting and processing resolution items. In addition, you will assist in collecting information during the application process. All candidates must be able to accommodate a Monday through Friday, 8 am to 5 pm schedule.

Responsibilities:

• Analyze and review all incoming department pended applications
• Interpret application information and identify and coordinate a course of action plan
• Follow up with pended application items and make outbound calls as necessary
• Quickly correspond and investigate application issues, inconsistencies, or questions with merchants and supporting departments
• Communicate discrepancies and generate solutions for merchant applications
• Provide frequent updates to customers and applicable departments regarding application status

Basic Qualifications:

• HS/GED and 0 years
• Must be 18 years of age or older
• Excellent computer skills, including MS Word and Excel.
• Has at least one to two years of application processing or industry experience
• Strong understanding of credit reports, processing and risk as well as financial, checking and processing statements.

Preferred Qualifications:

• College Degree Preferred
• Exceptional verbal and written communication in addition to customer service skills
• Exercises superb phone etiquette skills.
• Uncanny attention to detail possessing a sound accuracy record on previous data entry work
• Capable of organizing work for self and others to maximize productivity and increase efficiency for data entry
• Ability to meet aggressive deadlines and juggle multiple priorities.
• Brings energy, enthusiasm, and a positive attitude to the job.
• Strong work ethic, using time productively to accomplish work goals
• Maintains focus on accomplishing desired results.
• Can be trusted to keep sensitive information secure.
• Able to work efficiently with minimal guidance or supervision

Benefits

In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees' whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:

• Healthcare (Medical, Dental, Vision)
• Paid Time Off, Volunteer Time Off, and Holidays
• Employer-Matched Retirement Plan
• Employee Stock Purchase Plan
• Short-Term and Long-Term Disability
• Infertility Treatment, Adoption and Surrogacy Assistance
• Tuition Reimbursement

These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.

Deluxe Corporation is an Equal Employment Opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to View email address on click.appcast.io.