Account Manager

At Projects Unlimited we are MISSION CRITICAL. We come to work knowing that our products are critical to the success of our customers and the safety of the end user. We go beyond manufacturing because we CARE - that is the PUI difference. We value quality, integrity, diversity and lasting relationships. We recognize that every member of the PUI family is uniquely different but all working towards the same goal, thus, we strive hard to build an employee-focused, flexible, safe environment with opportunities for growth always. What You'll Be Doing: Account Managers are responsible for managing contracts on assigned customer accounts from RFQ through the life cycle of the program. The Account Manager will serve as the primary liaison between the Customer and PUI to manage, coordinate, integrate, and provide day to day support to their respective accounts/programs to ensure customer commitments and company objectives are met. Essential Duties/Responsibilities: Primary contact for assigned Customer portfolio. Coordinate communication and information between Customer and PUI internal departments. Receive and process requests for quotes (RFQs) or proposals (RFPs) for assigned customers. Review and validate completeness and accuracy of customers' Technical Data Package (TDP) (drawings, specifications, notes list, etc.). Lead and manage effort to develop and deliver an accurate, profitable, and competitive quote on-time to the Customer. Review and understand cost, lead time estimates for material, manufacturing, and delivery. Finalize and submit approved quote to the Customer. Seek feedback from customers on quotes to improve future quote. Negotiate, request, and approve contracts, amendments, and contact extensions. Understand and communicate accurate customer forecasts to ensure OTD. Thoroughly understand the non-manufacturing workflow (i.e., RFQ, order entry, configuration management, invoicing, etc.). Advise internal departments of contractual obligations (i.e., procurement, planning, production, engineering, quality). Team with cross functional managers to conduct routine Customer reviews (i.e., scorecards, improvements, focus areas, constraints, etc.). Review and monitor gross margin actuals vs targets to ensure profitability. Oversee and manage NPI (new product integration) for assigned customers. Analyze, identify, and develop plans to mitigate risks to the program, Customer and PUI.