Membership Business Development & Relationship Representative

Position Summary

The Membership Business Development & Relationship Representative is responsible for driving membership growth, member engagement, and the successful administration of industry credit groups (ICG’S) that facilitate data sharing, networking, and best-practice exchange. This role combines business development, account management, and relationship-building responsibilities to recruit new members, retain existing members, increase participation, and support revenue growth.

Key Responsibilities

Membership & Business Development

• Develop and execute membership growth strategies to increase participation and revenue.
• Prospect and recruit new members through networking, referrals, industry research, outreach campaigns, and social media platforms.
• Conduct sales presentations, system demonstrations, and consultations to communicate the value of membership and industry participation.
• Build and maintain a strong pipeline of prospects and manage opportunities through CRM systems and other lead generation options.
• Create and develop new ICG’s and expand existing ICG’s and communities.
• Achieve monthly, quarterly, and annual membership and revenue targets.

Member Relationship Management

• Serve as the primary point of contact for member inquiries and support.
• Organize and facilitate monthly and quarterly ICG meetings, both virtual and in-person.
• Train members on the organization’s data-sharing platform and provide ongoing support.
• Encourage member participation, data sharing, and engagement within industry groups.
• Foster long-term relationships that drive member satisfaction, retention, and referrals.
• Act as a trusted resource for industry professionals seeking networking opportunities and best practices.

Administration & Reporting

• Manage day-to-day administrative activities related to ICG’s.
• Track memberships, renewals, sales activities, and engagement metrics using CRM and reporting tools.
• Analyze market trends, member feedback, and participation data to identify growth opportunities.
• Collaborate with senior management to support strategic growth initiatives and member value programs.

Qualifications

• Experience in business environments, account management, or related customer relationship or sales roles.
• Strong customer outreach, cold-calling, lead generation, and relationship management skills.
• Experience managing renewals, referrals, and customer retention programs or in credit account portfolio customer relationships.
• Proficiency with CRM systems, LinkedIn, and other business development tools.
• Working knowledge of Microsoft 365 applications, including Outlook, Word, and Excel.
• Excellent communication, presentation, and organizational skills.
• Ability to travel periodically and confidently host virtual meetings via Teams, Zoom, or similar platforms.

Preferred Qualifications

• Experience selling memberships, subscriptions, professional services, or association-based programs.
• Background working with professional associations, trade organizations, or industry networking groups.
• Experience working in business credit department environment are preferable and may substitute for these qualifications.

Success Measures

• Membership growth and retention
• Revenue generation and renewal performance
• Member engagement and participation rates
• New industry group development
• Achievement of sales and business development targets

Compensation, Benefits and Miscellaneous

· Reports to Director of Member Services.

· Starting salary range: $50k to $60k depending on experience and qualifications. A performance-based commission plan is offered in addition.

· CMA offers a suite of health insurance options at varying cost to the employee. CMA also offers a pre-tax retirement savings plan with several options.

Remote Work Environment

· CMA is a virtual company, with a corporate office in downtown Mesa, Arizona. This position does not require the employee to work regularly in our office. There may be a need during onboarding and training for the successful candidate to spend a modest amount of time at the corporate office. Final determination of this will occur during the onboarding process.

· CMA compensates remote employees for the use of their home, internet and other needs of a home-based employee.

Contact: Ann Westpy, Director of Member Services, View email address on click.appcast.io

To be considered, a resume is required.