Membership Sales Manager

Membership Sales Manager - Salary Plus CommissionThe role of the Membership Sales Manager is to identify Soho House's highest-value members, build a connection, and bring them in.There are two key skills to the role, and you must be able to move fluidly between them. The first is structured, disciplined pipeline management, with a focus on maintaining momentum, cadence and ensuring that no opportunity is lost to a lack of process. The second is the ability to build authentic, unhurried relationships with high-net-worth individuals who are experienced with premium products and have high expectations of the people who approach them.The Membership Sales Managers work as part of a collaborative team with a shared goal and a shared pipeline. Experience working within a structured CRM and funnel system to support the efforts of the team as a whole is essential.Once the sale has been closed the member is handed off to the Account Management team, and the Sales Manager will return to the pipeline, which is drawn from a mixture of an internal funnel, and their own personal network.Main Duties…Sales and Pipeline ManagementOwn and manage a rolling pipeline of qualified prospects, maintaining full visibility across every stage from first contact to close.Replenish your pipeline weekly to ensure a steady cadence of outreach, meeting and conversion.Draw prospects both from an internal funnel and a personal network of high-net-worth individuals suited to Soho Houses Premium Membership.Drive the quality of the pipeline and subsequent membership growth by ensuring the community maintains a strong, vibrant and diverse membership base.Qualify prospects rigorously against membership criteria at each stage before progressing, ensuring the integrity of the funnel and the quality of the conversions.Conduct a minimum of 20 prospect meetings via phone, video or in person per week, maintaining a consistent and disciplined outreach cadence.Lead all sales conversations with confidence and authority, representing Soho House knowledgably and tailoring the positioning for each individual prospectBe prepared to run sales conversations that are personal and tailored to sophisticated prospects who recognise a script. Represent Soho House with the credibility and ease that is reflective of your audienceHandle objections confidently, and bring every interaction to a clear conclusionAttend Soho House's specially curated events to build authentic relationships with prospects quickly and introduce them naturally into the pipelineTarget a conversion rate of 15% from meeting to sale, achieve 150 new member sales per rolling yearComplete a clean handoff to the Account Management team within 48 hours of every sale - warm introduction, member profile, any context relevant to onboardingWork closely with the sales team as a unit to create a strong conversion rate and a diverse, informed and interesting membership base that is reflective of Soho House values.Reporting, Insight & PerformanceDeliver market intelligence reporting to the Membership Sales Director - what prospects are saying, what objections are recurring, and recommendations for improvements based on member feedbackReport weekly pipeline metrics to the Membership Sales Director: contacts made, meetings held, proposals sent, sales closedMaintain accurate pipeline records in a shared CRMSuccess Metrics150 sales per rolling year of well qualified membersHigh quality pipeline management including rate of outreach, conversion to meetings and conversion to saleHigh quality and systematic data-management and reportingClose alignment and collaboration with Membership Sales teamRevenue generated from salesRequirements / QualificationsProven track record of selling in a high net worth or luxury environmentComfortable with high-volume outreach and a structured sales cadence – this is not purely a relationship-led role, it requires consistency and disciplined daily routineOutstanding interpersonal skills: warm, credible, and at ease in premium environmentsSelf-directed and disciplined – able to manage a full pipeline and maintain cadence on a day to day basisResilient under pressure, able to sustain consistent performance to meet a demanding rolling targetHighly organised with excellent CRM discipline and a habit of logging everythingA familiarity with Soho House or an equivalent premium membership environmentPay Range $70,000 —$75,000 USD