HELP DESK SUPPORT I

Help Desk Support IThe Help Desk Support I position is responsible for supporting and resolving routine troubleshooting inquiries and service needs. This position is responsible for handling level 1 ticketing issues and escalating issues to senior team members as necessary.Job Identification 1001732Posting Date 09/14/2026, 07:53 PMApply Before 10/17/2026, 12:00 AMLocations Houston, TX, United StatesServes as the primary point of contact for client assistance, resolves basic end-user PC support, server, and hardware inquiries by applying standard procedures, including ensuring compliance with applicable regulationsPerforms help desk duties in a call center environment with a strong end-user focusDocuments steps taken for resolving routine requests, keeps customer history up to date using appropriate documentation methodsMaintains composure and a professional manner at all times, including in stressful situations with clients; understands when to escalate customer concerns to the next levelWorks directly with clients to troubleshoot and ask effective questions to fully diagnose the root cause of a problemOn call rotation, able to work a rotating weekend shift. Night shift maybe required in accordance with staffing needsPerforms additional duties as requiredMinimum QualificationsTypical candidates will possess 2+ years of relevant experience in a technical customer service rolePossesses working knowledge of standard end user hardware and software and is able to address most issues by following established proceduresProven ability to work within a team environment as well as independently, multi-task and adapt to frequent changeProven customer service skillsStrong oral and written communication skillsPreferred QualificationsAssociates degree or two years of hands-on technical experience in a technology help desk roleA+ CertificationMicrosoft Technology AssociateKnowledge of satellite technology (broadband communication) comprised of satellites, hubs and remote site equipmentBehavioral CompetenciesAccountability - Level OneExcellence - Level OneInnovation - Level OneSafety - Level OneTeamwork & Collaboration - Level OneCommunication - Level OneProcess & Analytic Ability - Level OneLearning Agility - Level OneTechnical CompetenciesHelp Desk - Level OneTechnical Trouble Shooting - Level OneNetwork Operations - Level OneHardware Installation and Support - Level OneSoftware Installation and Support - Level OnePhysical Requirements / Working ConditionsOffice environmentWhile performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to stand, walk and use hands. The employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job includes close vision and distance visionEqual Opportunity Employer Nabors is committed to providing equal employment opportunities to all employees and applicants and prohibiting discrimination and harassment of any type without regard to race, religion, age, color, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. To learn more about our Fair Employment practices, please refer to the Nabors Code of Conduct.