Customer Service Lead

Overview We are looking for a Customer Service Lead to manage day‑to‑day operations, drive sales, and ensure compliance with GO Car Wash policies. About The Role As a Customer Service Lead at GO Car Wash, you’ll step into a leadership role, serving as the manager on duty when our Team Leaders, AGMs, or GMs are not present. You will oversee day‑to‑day operations, drive sales, and ensure all GO Car Wash policies and procedures are followed. This is a developmental role designed to prepare you for a Team Leader position. You’ll Be Responsible For Opening and closing the car wash according to GO’s standard operating procedures. Leading by example by greeting customers warmly and utilizing sales scripts to drive membership sales. Guiding vehicles safely into the car wash and educating customers on our wash process. Maintaining the cleanliness and functionality of the site to deliver a superior customer experience. Addressing customer issues, escalating to leadership if needed, to ensure customer satisfaction and retention. Assisting with team coaching, ensuring all teammates adhere to safety standards and sales scripts. What You Bring A positive, outgoing attitude and a passion for sales and leadership. Strong customer service skills, with the ability to connect with customers and promote our membership packages. Ability to handle day‑to‑day site operations and resolve customer issues independently. Willingness to learn and grow into a leadership role by working closely with site managers. Energy and stamina to stand, move, and engage with customers and teammates for extended periods. Basic Requirements Must be at least 16 years old. Must be legally authorized to work in the U.S. Previous experience in customer service and/or sales preferred. Ability to lift 25 lbs and work in outdoor conditions for long periods. Why You’ll Love Working Here Health benefits, 401(k), and paid time off. Free car washes. Opportunities to advance into leadership roles, including Team Leader positions. Sales training and leadership coaching to help you grow and succeed. Compensation Our Customer Service Leads generally earn $16.50 per hour, which includes base pay of $14.50/hour with an average of $2.00/hour in commission for membership sales. Commissions are uncapped, and top performers often earn more. GO Car Wash is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation, disability, veteran status, or any other characteristic protected by law. #J-18808-Ljbffr