Business Systems Analyst

Job Description

Dole Fresh Fruit is seeking a dynamic Lead Business Systems Analyst (BSA) to play a critical role in aligning technology solutions with business objectives across our enterprise systems. This role serves as a strategic liaison between IT and business stakeholders to analyze and improve processes, define requirements, and guide system implementations—particularly those integrating with Microsoft Dynamics 365 Finance & Operations (F&O) and Salesforce platforms.

As a Lead BSA, you’ll take ownership of requirements gathering, business process analysis, solution design, and systems integration initiatives. You’ll lead small to mid-sized projects, contribute to larger enterprise projects, and collaborate cross-functionally with both business and technical teams to deliver high-impact solutions.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

Business Analysis & Process Improvement

• Serve as the primary liaison between business units and IT to understand processes, gather requirements, and recommend solutions.

• Lead end-to-end business process reviews to identify gaps, inefficiencies, and opportunities for automation or optimization.

• Conduct stakeholder interviews, workshops, use-case creation, and documentation of business and system requirements.

Solution Design & Implementation

• Translate business needs into functional and technical specifications for application development and system integration.

• Collaborate with development and QA teams to support solution design, testing, and validation activities.

• Support change management, user training, and deployment strategies to ensure successful adoption.

Project Leadership

• Lead small to medium-scale projects independently; contribute to larger projects under program managers.

• Track and manage project deliverables, timelines, risks, and issues, ensuring alignment with business objectives.

• Ensure thorough documentation of project activities and changes throughout the lifecycle.

Systems Integration & Support

• Support and enhance integrations between internal systems and ERP (Microsoft Dynamics 365 F&O), Salesforce, and other applications across the company.

• Identify and support automation opportunities across applications and business processes.

• Provide post-implementation support, including troubleshooting, incident resolution, and continuous improvement.

Documentation & Communication

• Develop business process documentation, user guides, training materials, and standard operating procedures.

• Communicate effectively with cross-functional teams, leadership, vendors, and consultants. • Professional certification in project management (e.g. PMI-PMP, Certified ScrumMaster/Product Owner) is preferred.

• Professional certification in business analysis (e.g. PMI-PBA, IIBA-CBAP, MBA) is strongly preferred.

• Intermediate knowledge of MicroSoft Excel

• Experience with MicroSoft Dynamics 365, or any other ERP, highly desirable.

• Experience with Salesfroce is desirable.

• Domestic and international travel is required up to 25%.

• Experience with modern programming languages