Route Service Representative

WKS KRISPY KREME, LLC

Position: Route Service Driver

Brand: Krispy Kreme

Reports To: General Manager

Job Overview

The Route Service Driver is responsible for safely delivering Krispy Kreme products to assigned customer locations while providing professional, friendly service and maintaining product quality and brand standards. This role supports sales and guest satisfaction by ensuring accurate deliveries, proper product handling, route efficiency, and vehicle cleanliness while representing Krispy Kreme in the field.

Key Responsibilities

Route Delivery & Customer Service

• Deliver Krispy Kreme products to assigned customer locations according to established routes and schedules.
• Provide courteous, professional service to customers at each delivery location.
• Verify product quantities, quality, and accuracy at delivery.
• Communicate with customers regarding deliveries, product availability, and service issues.
• Assist customers with unloading or carrying products as needed.

Vehicle Operation & Safety

• Safely operate company vehicles in compliance with all traffic laws and company policies.
• Conduct pre-trip and post-trip vehicle inspections and report issues promptly.
• Maintain vehicle cleanliness and organization.
• Follow all safety, security, and loss prevention procedures.

Product Handling & Inventory

• Load, transport, and unload products while maintaining product quality and freshness.
• Ensure proper handling, stacking, and securing of products during transport.
• Complete delivery documentation, invoices, and route logs accurately.
• Handle returns, credits, and product rotation according to company procedures.

Sales & Brand Representation

• Represent Krispy Kreme brand standards and values during customer interactions.
• Support upselling, promotional efforts, or merchandising initiatives as assigned.
• Maintain basic knowledge of Krispy Kreme products, history, and current promotions.

Cleaning & Sanitation

• Maintain cleanliness of delivery vehicle, delivery equipment, and storage containers.
• Clean delivery racks, trays, and equipment as assigned.
• Perform basic cleaning tasks at customer locations if required by service agreements.
• Perform any other cleaning or side work tasks assigned by management .

Operational Support

• Communicate route issues, customer concerns, or operational needs to management.
• Utilize route, maintenance, and delivery logs as required.
• Support shop or distribution operations as needed.
• Perform other duties as assigned.

Physical Requirements & Work Environment

Physical Activity

• Standing, walking, bending, stooping, twisting, reaching, and grasping.
• Writing, filing documents, and completing delivery paperwork.
• Lifting, carrying, pushing, and pulling objects.
• Driving company vehicles for extended periods.
• Communicating with customers, shop team members, and management.

Physical Requirements

• Standing and walking for extended periods during deliveries.
• Lifting and carrying ranges:
• 0-10 lbs: Frequent
• 11-25 lbs: Frequent
• 26-50 lbs: Occasional with assistance
• 51-75 lbs: Seldom; team-lift only
• Pushing and pulling approximately 10-40 lbs of force occasionally.
• Frequent use of hands for driving, handling products, and paperwork.

Work Environment

• Work performed in shop, vehicle, and customer delivery environments.
• Exposure to heat, cold, noise, wet or slippery surfaces, and cleaning chemicals.
• Variable schedules including early mornings, nights, weekends, and holidays based on business needs.

Cognitive Demands (ADA/FEHA-Compliant)

• Ability to follow delivery schedules, route plans, and procedures.
• Ability to maintain attention to safety, accuracy, and customer service.
• Ability to manage multiple tasks and time-sensitive deliveries.
• Ability to communicate clearly and professionally with customers and team members.
• Ability to maintain regular and predictable attendance.

Requirements

Essential Skills & Experience

• Valid driver's license and acceptable driving record required.
• Ability to safely operate company delivery vehicles.
• Excellent customer service and communication skills required.
• Basic mathematical and recordkeeping skills required.
• Basic literacy skills required.
• Ability to pass a pre-employment drug screen, criminal background check, and driving record review.

Non-Essential Skills & Experience

• Previous route delivery, driving, or food service experience preferred.
• High school diploma or equivalent preferred.
• Knowledge of local routes and customer locations preferred.

This document describes the job and its traditional physical, cognitive, and environmental demands. It does not describe the abilities of any individual employee.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.