Administrative & Customer Service Coordinator
$45k - $50kIICRC
Administrative & Customer Service Coordinator
Do you thrive in a fast-paced environment, love helping people, and take pride in keeping things running smoothly? We're looking for a proactive, detail-driven Administrative & Customer Service Coordinator to be the backbone of our operations. If you're a strong communicator, multitasker, and natural problem-solver, this role is for you.
What You'll Do
Customer Service Excellence
- Be the welcoming first point of contact for clientsanswer calls, explain services, and set the tone with a professional, positive experience.
Scheduling & Dispatch
- Coordinate technician schedules to ensure on-time service.
- Manage project updates through internal systems to keep everything on track.
Sales & Lead Support
- Follow up with leads, respond to proposal requests, and help move opportunities to close.
- Track sales activity and support the sales team with timely updates.
Project Coordination
- Prepare and send proposals.
- Maintain accurate project files and documentation.
- Communicate clearly between customers, technicians, and managers to keep projects moving.
What You Bring
- Excellent communicationconfident, professional, and personable.
- Tech-savvy and organized, with a knack for managing details.
- Ability to multitask and stay calm under pressure.
- Strong attention to detailnothing slips through the cracks.
- Experience in restoration, construction, or service industries is a plus (but a positive, customer-first attitude is non-negotiable).
What You'll Get
- Compensation: $45,000$50,000 base (DOE) + commissions + annual bonus
- Benefits: Health, dental, and vision insurance + 401(k) with company match
- Paid Time Off: PTO + company holidays
- Growth: Ongoing training in technical skills, leadership development, and career advancement opportunities
About Us
We're a locally owned business and a proud part of the nation's leading restoration franchise. That means you'll get the supportive, small-team feel of a team businessbacked by the resources, training, and reputation of a national brand. We work hard, celebrate wins, and support each other every step of the way. If you need constant reminders to stay organized, energized, or customer-focusedthis isn't the role for you. But if you're excited to make a difference every single day, we'd love to meet you.
Apply today and join a team that restores more than propertieswe restore peace of mind.
IICRCVacancy posted 5 days ago
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