Service Desk Technician (Tier 1)

$16 - $18 per hour

Full-time

Logicalis, Inc.

Summary
Provides support via phone, e-mail and chat for various PC hardware and software applications.
Essential Duties and Responsibilities
Provides support via phone, e-mail and chat to employees of corporate clients.

Assists users in troubleshooting Outlook.

Provides support for Microsoft Operating Systems (Windows7, Windows 10).

Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365).

Provides support for mobile devices including configuration and email sync.

Handles 50-60 issues per day efficiently and appropriately.

Maintains regular and punctual attendance.

Utilizes Active Directory database to reset network passwords.

Assists users in adding and changing network printers.

Provides technical support for VPN connectivity issues.

Controls user's computers utilizing remote access tools.

Troubleshoots remote access connectivity problems.

Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.

Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.

Supports and conducts self in a manner consistent with client service expectations.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience/Technical Requirements/Certifications
Equivalent combination accepted.
Education
Trade School Certificate or Associate Degree in related field.
Experience / Technical Requirements:
1 year experience in call center or service desk environment.

Knowledge of various PC hardware and software applications including:
- Operating Systems: Windows 7, Windows 10
- Office 365 Support
- User creations/terminations (tasks/requests)
- End-user self-service tools
- Cloud support - multiple device data syncing
- ServiceNow or other ticketing systems
- Word, Excel, PowerPoint, Office365, Outlook, Lotus Notes, etc.
- Internet Service Provider (ISP), Cable Modem, and Internet Support.
Effective troubleshooting and documentation skills

Experience navigating a knowledgebase

Proficient use of Microsoft Office applications.
Certifications
None
Other Skills and Abilities
Strong technical and client interaction skills.

Self-starter with excellent organizational, administrative and interpersonal skills.

Ability to follow through with tasks, projects, and troubleshooting with minimal supervision.

Excellent oral, written, technical, and business communication skills.

Ability to multi-task and work in fast paced environment.
Hardware & Software Requirements
To perform the duties of this role you are required to have a personal smart phone with 2-factor authentication capabilities that can willfully be used for work related tasks.
Physical Demands
The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.
The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.
Hourly Compensation Range: $16/hr to $18/hr
LogicalisUS Benefits Summary

Apply

Vacancy posted 4 days ago

Similar jobs that could be interesting for youBased on the Service Desk Technician (Tier 1) in Indianapolis, IN vacancy

Tier 1 Help Desk Analyst
Bell Techlogix is seeking a motivated Technical Support Specialist in Indianapolis to assist customers with software and hardware questions, diagnose problems, and document interactions across multiple operating systems. You will use knowledge bases and ticketing tools...
Suggested
Work at office
Bell Techlogix
Indianapolis, IN
1 day ago
Sr Tech Support Engineer MI -1
...Position Overview The Senior Technical Support Engineer, MI - I (Tier 1) provides highly visible remote technical support across our product lines for HCUS customers. This role focuses on more complex issue and is the second level support across our Synapse products...
Suggested
Local area
Remote work
Flexible hours
Night shift
Weekend work
FUJIFILM Corporation
Indianapolis, IN
4 days ago
IT Support Specialist
...seeking an experienced and skilled IT Support Technician to join our team. The ideal candidate... ...Provides onsite and remote tier 1 and 2 hardware and software support for... ...lieu of a degree, 2-4 years’ of corporate Service Desk support experience. Strong proficiency in...
Suggested
Remote work
DMC Insurance, Inc.
Indianapolis, IN
1 day ago
Service Desk Analyst
...Job Description Position Summary The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 incidents and ensuring the efficient and appropriate escalation of complex issues while adhering to departmental standard operating procedures. The...
Suggested
Work at office
Everwise Credit Union
Carmel, IN
3 days ago
Help Desk Analyst L1
$22 - $26 per hour
...and differentiating end-to-end service offerings, there’s really only... ...Facebook. Position Overview Term: 1+ year Location: Indianapolis,... ...: 8:00 am - 5:00 pm As a Help Desk Support Analyst, you’ll play a... ...complex issues to higher-tier IT teams when necessary. Assist...
Suggested
Work at office
Remote work
Worldwide
Zones, LLC
Indianapolis, IN
1 day ago
IT Help Desk Technician
...Bytecafe Consulting, an experienced Managed Service Provider in Indianapolis for 20 years has an opening for a IT Help Desk Technician for its Indianapolis office. Bytecafe is looking for a top-tier IT Help Desk Technician to drive customer satisfaction through our technical...
Work at office
Remote work
Night shift
Weekend work
Bytecafe Consulting, Inc.
Indianapolis, IN
4 days ago
Field Technician Level 1
...Regional Travel Required Field Technician Level 1 Position involves performing basic, often supervised, installation and maintenance tasks in telecommunications central offices, focusing on the physical aspects like running cables, racking equipment, and initial site...
Adex
Indianapolis, IN
20 hours ago
Service Desk Manager
$80k - $90k
...deep-dive investigation of incidents that cannot be resolved by Tier 1/2. Guide root-cause analysis and create remediation plans... ...secure email (S/MIME) and authentication integrations with cloud services. Core Competencies Expert-level troubleshooting &...
Permanent employment
Contract work
Work at office
ASM Research, An Accenture Federal Services Company
Indianapolis, IN
20 hours ago
IT Systems Analyst
...is currently looking for an IT Systems Analyst. This is a Tier 1 IT service desk role. The right candidate is a very likeable person with great... ...internal customer’s needs as an entry level, Tier 1 technician. Ability to communicate well and in a professional manner through...
Immediate start
Remote work
Arbor Homes
Indianapolis, IN
20 hours ago
Help Desk Support/Technical Support - Remote
...On-Site IT Help Desk Specialist – Indianapolis, IN Are you the person everyone turns to... ...you take pride in delivering great customer service with real technical solutions—this could be... ...or equivalent work experience preferred 1–2+ years of IT support or help desk experience...
Work experience placement
Work at office
Remote work
Kirby Risk
Indianapolis, IN
2 days ago
IT Business Analyst
...and post-implementation support Assists broader team in identifying, troubleshooting, and correcting application issues; provides Tier 2 triage, resolution and/or assignment of application or process faults to minimize business disruption Builds strong...
Full time
Heritage Environmental Services
Indianapolis, IN
2 days ago
IT Business Analyst
$65.23 - $70.23 per hour
...one statistical programming language (Python/R). ~ Familiarity with healthcare, pharmacy, or claims/dispensing operational data. ~1–3 years of work experience in a HIPAA covered entity. ~ Ability to complete and maintain all required data privacy, HIPAA, and covered...
Work experience placement
Cynet Systems
Indianapolis, IN
1 day ago
Technical Support Specialist I
$62.5k - $72k
...base documentation, or suggestions for new items, as needed. Who you are: Associate’s degree with 1+ years of experience in a technical support, help desk, or customer service environment, or equivalent proven experience. Strong analytical, troubleshooting, and problem‑...
Full time
Work at office
Local area
Remote work
Visa sponsorship
Work visa
Innovation Associates Inc
Indianapolis, IN
4 days ago
Technical Support Specialist
...Vaco Technology is currently recruiting for a Tier 2 Help Desk Specialist for a full‑time role located on the north side of Indianapolis.... ...servers, laptops, printers) Strong communication and customer service skills Experience with virtualization (preferred) Active Directory...
Full time
Work at office
Local area
Monday to Friday
Vaco Recruiter Services
Indianapolis, IN
4 days ago
IT Business Analyst
$40k
...-critical programs across national security, defense, and public service delivery. Our work focuses on sustaining, operating, and improving... ...Systems, Computer Science, Engineering, or a related field. ~1+ years of experience as a Business Analyst or similar role supporting...
Contract work
Remote work
MAXIMUS
Indianapolis, IN
4 days ago
IT SysAdmin
...appliances, and core infrastructure services while contributing to... ...Provides support to the Service Desk by supporting Linux server-related... ...and responsibilities Provides Tier 3 server troubleshooting and support... ...4 days per week and remotely 1 day per week Takes on...
Work at office
Remote work
1 day per week
Arcwood Enviro
Indianapolis, IN
3 days ago
Sanitation Technician 1
...microgreens, herbs, and tomatoes are available at retailers and food service distributors from Michigan to Florida, including Kroger, Whole... ...High school graduate or equivalent Industrial Cleaning 1 year (Preferred) Manufacturing 1 year (Preferred) Pressure washing...
Temporary work
Local area
Shift work
1 day per week
80 Acres Farms
Indianapolis, IN
2 days ago
System Support Analyst
...Contract Pay Range: $35- $43/hr on W2 (Max) Responsibilities Manage service operations that support digital health software and data systems.... ..., and continuous improvement initiatives. Qualifications 1-3 years of experience required. Bachelor’s degree in Information...
Contract work
Net2Source (N2S)
Indianapolis, IN
1 day ago
Computer Operator
...role requires a team player who is punctual, reliable, customer-service focused, and driven to meet high expectations. The anticipated... ...diploma or equivalent. ~ Must be able to lift up to 50 lbs. ~1 year of experience operating or maintaining mailing equipment (minimum...
Work at office
Monday to Friday
nLeague
Indianapolis, IN
1 day ago
Field Service Technician
$90k - $110k
...premier automotive supplier, our team delivers precision engineered fastening solutions that drive safety and performance for OEMs and Tier 1 suppliers globally. We pride ourselves on being an industry leader that offers a great team, company culture, and work environment...
Local area
Jobot
Indianapolis, IN
4 days ago
Help Desk Analyst
$40k - $45k
...mind to resolve issues. Customer service oriented and positive attitude... ...to set job alerts for “Help Desk Analyst” roles. Indianapolis,... ...weeks ago Service Desk Level 1 Analyst (Shared Mon - Fri 8a... ...Information Technology Help Desk Technician Greenwood, IN $55,000.00-$65,0...
Full time
Monday to Friday
Eight Eleven Group
Indianapolis, IN
1 day ago
Technical Support Specialist
...a junior level, fast paced position, and you will be doing level 1 support for incoming issues. The perfect candidate has a strong... ...techniques, excellent verbal and written communication skills, customer service talents to help non-technical users and exceptional time...
Full time
Work at office
Weekend work
Afternoon shift
Core Managed
Carmel, IN
1 day ago
Technical Support Specialist I
...Setup: Build platform accounts by manually provisioning package tiers, seat limits, CRM provider linkages, and custom features(e.g., Teleprompter... ...stronger customer connections, deliver better buying and service experiences, and improve results throughout the customer...
Covideo
Indianapolis, IN
4 days ago
Technician 1
$18.99 - $26.11 per hour
...comprehensive equipment offering, our expertise and service are what truly distinguish us from the... ...--is seeking a Mechanic. This mechanic/technician role performs preventive maintenance,... ...day holidays ~2 floating holidays ~1 inclusion day ~1 volunteer day Gear...
Full time
Temporary work
Flexible hours
Sunbelt Rentals
Carmel, IN
4 days ago
Technician 1
$18.99 - $26.11 per hour
...America--is seeking a Mechanic. This mechanic/technician role performs preventive maintenance,... ...Assistance Program (EAP) ~ Length of Service Awards You will become eligible for... ...half day holidays ~2 floating holidays ~1 inclusion day ~1 volunteer day Gear...
Full time
Temporary work
Flexible hours
Sunbelt Rentals, Inc.
Carmel, IN
4 days ago
IT Desktop Support Technician
...Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises... ...directly or by coordinating with other technicians—by triaging tickets, prioritizing tasks,... ...Science, or related field preferred. 1‑2 years of hands‑on experience in a desktop...
Work at office
Remote work
Shift work
Axiom Technologies
Indianapolis, IN
20 hours ago
Lab Support Technician
$17.2 per hour
Job Description Lab Support Technician - Indianapolis, IN, Monday to Friday, 02:00 PM to 1... ...the benefits offered may include: ~ Day 1 Medical, supplemental health, dental &... ...MyDay" off ~ FinFit financial coaching and services ~401(k) pre-tax and/or Roth IRA with...
Hourly pay
Full time
Part time
Work experience placement
Monday to Friday
Flexible hours
Shift work
Weekend work
Afternoon shift
Quest Diagnostics Incorporated
Indianapolis, IN
3 days ago
Service Desk Technician (11am-8pm)
$41k - $69k
...remarkable individuality of everyone's culture, history, and service. Description The Service Desk Technician is a dynamic role, mission-critical role responsible... ...century, Moser Consulting has been a beacon for top-tier IT talent who excel in self-management. Our people...
Full time
Work at office
Remote work
All shifts
Shift work
Night shift
Moser Consulting
Indianapolis, IN
25 days ago
Laboratory Technician - Level 1
...Job Description Job Description Purpose The Laboratory Technician, Level I, is focused on generating high quality data at a large capacity... .... ~ Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours; Constant –...
Work experience placement
Zero hours contract
POLARIS Laboratories
Indianapolis, IN
5 days ago
Disability Entitlement Analyst 1
$55k - $65k
...a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering...
For contractors
H1b
Work at office
Local area
Remote work
Public Consulting Group
Indianapolis, IN
4 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Service Desk Technician (Tier 1). Be the first to apply!