ETF Operations - Associate II

We welcome you to join one of the world’s top five most admired and prominent companies. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. Come join us to be the best financial services company in the world which is formed to foster a creative, inclusive work environment that always values employees’ personal and professional development.

As an Associate II within ETF Operations, you will have the opportunity to lead and manage a team dedicated to ETF Order taking. Your role will involve supporting the daily activity for all ETF Services which are traded by institutional clients, asset managers, and authorized participants. This role provides a great opportunity to use your functional skills to support internal groups within the broader division with respect to ETF Primary Market Activity.

Job Responsibilities

• Execute end-to-end processing of primary market creation and redemption orders from Authorized Participants (APs) via J.P. Morgan proprietary portals and industry platforms.
• Validate order instructions against fund documentation and operating procedures, including cut-off times, basket composition, and settlement instructions.
• Serve as the primary point of contact for APs, Capital Markets desks, and internal portfolio management partners to resolve trade discrepancies and time-sensitive breaks
• Partner with Custody and Fund Accounting to ensure timely delivery/receipt of underlying securities and cash components to support settlement.
• Perform accurate reconciliations and exception management within tight market deadlines; escalate issues and risks appropriately.
• Collaborate with Operations and stakeholders to identify automation opportunities and drive continuous improvement using innovation/design-thinking approaches
• Develop new ways to enhance our operating model and work directly with tech teams to implement risk reducing processes
• Adhere to AML/KYC and applicable regulatory policy

Required qualifications, capabilities, and skills

• 5 plus years of ETF industry experience
• Strong analytical, prioritization, organizational, and time management skills
• Ability to be effective in a global operating environment and a matrix management organization
• Ability to build and maintain effective working relationships with clients and counterparties
• Demonstrated attention to detail with high-volume data entry and complex reconciliations under time pressure
• Results orientated; ability to create and sustain a target guided environment
• Experience with clearing/settlement systems (e.g., NSCC/DTC, CDS) and/or Transfer Agency platforms

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.