Assistant Regional Manager, Dallas, TX
Amphibious Medics
Job Description
The Assistant Regional Manager (ARM) - HSMT Training Focused supports the Regional Manager in areas experiencing PD staffing challenges, high turnover, or elevated onboarding and training demands . This role focuses on HSMT communication, training, onboarding, staffing support, and reporting , while handling day-to-day HSMT escalations in partnership with the Regional Manager.
The ARM plays a critical role in improving training quality, employee engagement, and retention , while ensuring new hires are prepared for successful and compliant on-site performance.
Primary Responsibilities
Training & Onboarding
The Assistant Regional Manager (ARM) - HSMT Training Focused supports the Regional Manager in areas experiencing PD staffing challenges, high turnover, or elevated onboarding and training demands . This role focuses on HSMT communication, training, onboarding, staffing support, and reporting , while handling day-to-day HSMT escalations in partnership with the Regional Manager.
The ARM plays a critical role in improving training quality, employee engagement, and retention , while ensuring new hires are prepared for successful and compliant on-site performance.
Primary Responsibilities
Training & Onboarding
- Provide site coverage approximately 75% of the time
- Coordinate and support the onboarding process for new hires, including:
- New hire outreach via email and phone
- IRAMP and OSHA 30 onboarding support
- New hire check-in calls
- Scheduling and coordinating on-site training
- Managing and maintaining the New Hire Checklist
- Assist with New Hire Orientations as needed
- Audit New Hire Orientation quarterly
- Conduct and document initial and final training reviews
- Perform logbook audits to ensure training comprehension and compliance for new hires
- Work directly with new hires to ensure readiness prior to independent site placement
- Assist, Identify and conduct further trainings as needed for Inventory, case management and ensure documentation is completed
- Conduct bi-monthly check-in calls with all per diem HSMTs to support engagement, morale, and retention
- Serve as a point of contact for day-to-day HSMT issues, including:
- Clock-in/clock-out questions
- Computer or system access issues
- General procedural questions
- Support retention efforts by identifying concerns early and escalating trends to the Regional Manager
- Assist the Regional Manager with scheduling as requested , ensuring alignment with regional priorities
- Support case management hurdles as needed
- Handle smaller day-to-day escalations for HSMTs, escalating higher-risk issues to the Regional Manager
- Travel to cover a 6-hour radius.
- Conduct site audits to ensure training standards and operational compliance
- Support other Business Units as needed, which may require travel outside the assigned six-hour radius
- Provide on-site assistance to stabilize staffing or training in high-need areas
- Site Coverage / Billable Rate (target: 75%)
- Training Shifts Worked with New Hires (may not count toward billable hours)
- Time-to-Onboard Rate (from hire to on-site placement)
- Per Diem Retention Rate
Vacancy posted 2 days ago
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