Import/Export Operations Specialist

We’re seeking an Import/Export Operations Specialist with hands-on experience in international freight forwarding, customs brokerage or import/export operations.

This role is ideal for someone who enjoys keeping shipments moving, takes initiative and can resolve day-to-day operational issues independently.

Responsibilities

• Coordinate and track international import and export shipments from pre-alert through arrival, cargo recovery, customs clearance and final handoff.
• Review shipping documents, including master and house air waybills (MAWB/HAWB), commercial invoices and packing lists, for accuracy and completeness.
• Coordinate with airlines, freight forwarders, customs brokers, warehouses and trucking providers.
• Proactively follow up on shipment delays, missing information, holds and releases.
• Resolve discrepancies involving shipment data, documentation and delivery.
• Keep customers and internal teams informed of shipment status and operational issues.
• Support customs-related processes and work closely with brokerage and warehouse teams.
• Maintain accurate shipment records and operational reports.

Qualifications

• 2+ years of experience in import/export operations, freight forwarding, customs brokerage or international logistics preferred.
• Working knowledge of international airfreight, import procedures and customs clearance processes.
• Familiarity with MAWB/HAWB and other shipping documentation.
• Experience using freight forwarding, customs brokerage or logistics systems.
• Strong attention to detail, organizational skills and the ability to manage multiple shipments.
• Clear written and verbal communication.
• Ability to take ownership, follow up independently and adapt to changing priorities.

Experience with ACE, ABI, AMS, ACAS or customs entry processing is a plus, but not required.

In the office M-F 8:30AM to 5:30PM (hour for lunch).

Benefits

• Health, dental and vision insurance
• 401(k)
• Paid time off

Work location: In person (Johnson Road | Lawrence, NY 11559)

Apply today to join growing and supportive team.