IT Help Desk Analyst

IT AnalystZions Bancorporation's Enterprise Technology and Operations (ETO) team is transforming what it means to work for a financial institution. With a commitment to technology and innovation, we have been providing our community, clients and colleagues the best experience possible for over 150 years. Help us transform our workforce of the future, today.We are seeking an IT Analyst to join Zions Bancorporation. The IT Analyst is responsible for ensuring technology systems, applications, and critical IT processes that support the organization's operations run efficiently and effectively. This IT Analyst evaluates technology needs, recommends and implements solutions, provides technical support, and helps optimize IT processes while ensuring compliance with applicable regulatory requirements.Additionally, this IT Analyst proactively identifies opportunities to leverage Artificial Intelligence (AI) and modern automation tools to streamline workflows, eliminate repetitive tasks, and drive operational efficiency. The IT Analyst partners with business units and technology teams to align technology solutions with organizational objectives, safely pilot and adopt AI capabilities within our systems, improve operational efficiency, and support a secure and reliable technology environment.Responsibilities:System & Process Optimization: Analyze the organization's technology systems, applications, and processes to identify opportunities for ongoing improvement and operational optimization.Technical Incident Resolution: Resolve IT-related incidents and system problems efficiently to maximize availability, minimize downtime, and ensure peak user productivity.AI-Assisted Requirements Gathering: Collaborate with business units to define technical requirements, utilizing AI assistants to rapidly draft specifications while conducting human-led reviews to resolve logical gaps and edge cases.AI-Augmented Data & API Integration: Support the integration of cross-departmental technology solutions, leveraging AI to accelerate data modeling, query writing, and API code generation while auditing all outputs for security and data privacy.ITSM & Service Governance: Support and oversee critical IT service management functions, specifically managing and maintaining workflows for Change, Incident, and Knowledge Management.AI-Powered Technical Documentation: Draft and maintain technical runbooks and standard operating procedures using AI tools to quickly generate documentation, followed by manual review to ensure strict compliance with internal and regulatory policies.Technology Projects & Continuous Improvement: Participate in strategic technology projects, system rollouts, and process improvement initiatives across the organization.User Support & System Diagnostics: Ask strong, analytical diagnostic questions to clarify technical issues, triage requests accurately, and provide hands-on technical support to employees.Qualifications:Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field.4+ years of practical experience supporting IT systems, including hands-on troubleshooting of enterprise software, hardware, databases, networking, or cybersecurity functions. A combination of education and experience may meet qualifications.Working knowledge of modern IT infrastructure, database management, cloud services, and fundamental cybersecurity principles.Familiarity with regulatory frameworks impacting technology operations (e.g., GDPR, PCI DSS, SOX) and standard ITIL/ITSM service practices.Proven ability to continuously learn, adapt to emerging technologies, and safely leverage modern productivity tools, including generative AI assistants.Exceptional verbal and written communication skills, with the ability to explain complex technical concepts and deliver clear training to non-technical audiences.Exceptional attention to detail, accuracy, and organizational skills, with a track record of managing multiple competing priorities to meet deadlines.Strong interpersonal skills with a service-oriented mindset, working effectively with management, cross-functional teams, and remote employees.Location:This position is fully in office (5 days a week) at the Zions Technology Center - 7860 South Bingham Junction Blvd, Midvale, UT 84047The Zions Technology Center is a 400,000-square-foot technology campus in Midvale, Utah. Located on the former Sharon Steel Mill superfund site, the sustainably built campus is the company's primary technology and operations center. This modern and environmentally friendly technology center enables Zions to compete for the best technology talent in the state while providing team members with an exceptional work environment with features such as:Electric vehicle charging stations and close proximity to Historic Gardner Village UTA TRAX station.At least 75% of the building is powered by on-site renewable solar energy.Access to outdoor recreation, parks, trails, shareable bikes and locker rooms.Large modern cafe with a healthy and diverse menu.Healthy indoor environment with ample natural light and fresh air.LEED-certified sustainable building that features include the use of low VOC-emitting construction materials.Benefits:Medical, Dental and Vision Insurance - START DAY ONE!Life and Disability Insurance, Paid Parental Leave and Adoption AssistanceHealth Savings (HSA), Flexible Spending (FSA) and dependent care accountsPaid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays401(k) plan with company match, Profit Sharing, competitive compensation in line with work experienceMental health benefits including coaching and therapy sessionsTuition Reimbursement for qualifying employeesEmployee Ambassador preferred banking productsApply now if you have a passion for impactful outcomes, enjoy working collaboratively with co-workers, and want to make a difference for the clients and communities we serve.