User Support Technician

Position Information

The Superior Court of California, County of Orange

Is Now Accepting Applications For

USER SUPPORT TECHNICIAN

DEADLINE TO APPLY

Deadline to apply for this is Friday, July 23, 2026, at 11:59 p.m. PST.

This recruitment is open to external candidates, internal OCSC employees and internal OCSC promotions. This recruitment will be used to fill current vacancies, and an eligible list may be established to fill future vacancies.

SALARY INFORMATION

User Support Technician Hourly Range: $36.88 - $45.69

Anticipated Starting Rate: $36.88

Benefits Highlights

Choice of five medical plans

Defined Benefit Retirement Plan (2.50% at 67 formula)

Health Reimbursement Arrangement (HRA)

Vacation and sick leave packages

14 paid holidays per year

Tuition reimbursement

Optional deferred compensation program (457 plan)

TELEWORK/ON-SITE OPPORTUNITY

This position is not eligible for telework opportunities.

Opportunity Details

About Orange County Superior Court

The Orange County Superior Court is the third-largest court of general jurisdiction in California. We have courthouses throughout the county, including locations in Orange, Westminster, Fullerton, Newport Beach, and Santa Ana. We have a staff of about 1,500 and an operating budget of nearly $280 million. The Court's Judges, Commissioners and employees are recognized for their high standards of achievement, integrity, and diversity. The Court is committed to ensuring equal access to court services and enhancing public confidence in the court system.

To learn more about the Superior Court of California, County of Orange, visit our homepage at

About The Department And Position

The Court Technology Services (CTS) department is responsible for providing the court with proactive leadership by implementing and maintaining the court’s network infrastructure, core business and departmental applications, as well as ensuring the security of the court’s data and processes. CTS works with court leaders, judicial committees, the State Judicial Council staff, justice agencies, court departments, vendors, and others to ensure the Court is fully supported by the appropriate levels of technology services.

The User Support Technician performs journey-level workstation and end-user support functions. The incumbent diagnoses and resolves problem calls while researching, installing, troubleshooting, configuring, and testing computer hardware, software, and peripheral equipment at any justice center throughout Orange County. The incumbent is expected to demonstrate a strong customer service orientation and skills and work effectively with court managers, staff, vendors, and Judicial Officers.

The User Support Technician typically works under the supervision of the User Support Supervisor or the lead support of the Senior User Support Technician. Work is typically assigned in terms of general objectives or support areas of responsibility. The classification may be required to work beyond normal business hours or be on call on a rotating basis.

EXAMPLES OF DUTIES

Job duties may include, but are not limited to, the following:

• Receives and responds to inquiries and requests for routine technical assistance from end-users on computer software and hardware, printers, other peripheral equipment and local area networks; troubleshoots, diagnoses and resolves basic and/or routine hardware, software and network connectivity problems via remote access, on-site, or by telephone; opens, logs and documents actions taken on problem calls in the help desk software; refers more complex problems to higher level User Support staff for resolution.
• Follows established protocols and procedures, installs, configures, and upgrades hardware and standard software in accordance with established end-user profiles; configures network connectivity for hardware and devices, including terminal session identifications and network printers; removes programs as needed; checks overall software performance and compatibility with other software and operating systems; modifies software parameters and settings.
• Diagnoses routine hardware, software, and network malfunctions; researches potential solutions; replaces components and performs other maintenance and repair; installs and configures replacement equipment and cables; requests, coordinates, and schedules repair of hardware with outside vendors and documents repairs.

USER SUPPORT TECHNICIAN

Minimum Qualifications

EXPERIENCE AND EDUCATION REQUIREMENTS

Option i

High school diploma or GED equivalent, and two (2) years of full-time (or equivalent) experience supporting end-users in the use and operation of computer hardware and software.

OR

Option Ii

Education: Associate's degree in computer technology or a closely related technical field from an accredited trade or vocational school. *Note: A copy of your college diploma or official transcripts must be included with your application to receive credit.

Physical Requirements

Completion of pre-employment physical is required for this position; the requirement includes the ability to lift equipment weighing up to 50 pounds; climb, bend, kneel, and stoop to access cables and data ports underneath and behind desks and furniture; speak clearly and understandably and hear clearly both in-person and over the telephone; vision for both close and distance work.

Additional Information

APPLICATION PROCESS

All applicants are required to submit a completed online application and supplemental questionnaire. To learn more about how to create an application, click HERE. Résumés will not be accepted in lieu of the required application and supplemental questionnaire. For tips on completing/updating your application, refer to our "Helpful Application Tips" guide by clicking HERE.

SELECTION PROCESS

STEP 1: Applications will be reviewed to identify candidates who meet the minimum qualifications and/or desirables; those candidates will be referred to step 2 in the selection process.

STEP 2: Candidates' supplemental question responses may be evaluated and ranked. Depending on the number of applications, assessments and/or screening interviews may be conducted.

STEP 3: Those candidates who are successful in the review/assessment may be placed on the eligible list. Placement on the eligible list is not a guarantee of interview or employment.

All candidates will be notified via email of their status at each step of the process. Additional steps in the selection process will include a local background check and a reference check.

BACKGROUND CHECK

A thorough background check will be conducted, including but not limited to work experience, education, certifications, driving record, criminal record, litigation judgment or verdict, and financial/credit information. Fingerprints of candidates are also taken as part of our background check process.

REASONABLE ACCOMMODATIONS

Orange County Superior Court provides reasonable accommodations for applicants with disabilities, upon request. Please contact the Human Resources Department at View email address on workus.org if you feel that you will need a reasonable accommodation for any aspect of the selection process.

ELIGIBLE LIST

This recruitment will be used to establish an eligible list for current and future vacancies. The eligible list will remain active until the list is exhausted, or a new recruitment opens.

STATUS NOTIFICATIONS

You will be notified by email during the process of this recruitment through GovernmentJobs.com. Please check your email spam/junk folders and accept emails ending with GovernmentJobs.com and occourts.org. If your information changes, please update your profile at

E-VERIFY

The Superior Court of California, County of Orange, participates in the E-Verify program which confirms employment eligibility of new hires.

QUESTIONS?

For questions regarding this recruitment, please contact Joseph Salafia at ***email_hidden***. For general employment information, please click HERE.

Orange County Superior Court is an Equal Opportunity Employer

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Updated: 10/31/2025

INSURANCE PLANS: Employees have an option to enroll in one of five medical plans; three HMO's (Cigna Select, Cigna Choice, and Kaiser Choice) and two PPO's (Wellwise Choice or Sharewell Choice), both administered by Blue Shield. The employee contributions toward the HMO or PPO insurance vary based on plan, coverage level and participation in the annual wellness credit program. To view health plan rates and summaries of benefits and coverage, click here.

Various non-medical benefits (dental, vision, life insurance, accidental death and dismemberment insurance, short-term disability (STD) insurance) are available and are administered by the Orange County Employees Association (OCEA).

FLEXIBLE SPENDING ACCOUNTS: Employees have an option to enroll and contribute to a pre-tax Health Care Flexible Spending Account (HCFSA) and a Dependent Care Flexible Spending Account (DCFSA). These accounts may be used to eligible health care expenses or eligible care expenses within that plan year.

HEALTH REIMBURSEMENT ARRANGEMENT: The Court will contribute $63.04 per pay period into individual employee Health Reimbursement Arrangement (HRA) accounts for eligible full-time employees ($31.52 per pay period for eligible part-time). This Court contribution will increase 2.5% annually each first full pay period in July.

LONG-TERM CARE: CalPERS Long-Term Care coverage is available to current and former California public employees, retirees, their spouses, parents, parents-in-law, children, siblings (including stepbrothers and stepsisters), grandparents, grandchildren, nieces, nephews, aunts, uncles, sons-in-law, daughters-in-law between the ages of 18 and 79 when they apply. Eligible family members may apply even if the public employee or retiree who makes them eligible does not apply or is not approved for coverage. NOTICE: CalPERS has temporarily suspended open enrollment for the Long-Term Care Program due to current uncertainty in the long-term care market. Therefore, until further notice, CalPERS will no longer accept new applications for coverage at this time.

RETIREMENT: Defined Benefit, fully qualified plan based on the County Employees Retirement Law of 1937 (Government Code Section 31450 et. al.). Employee and Court contributions are based on several variables including age, hire date, and salary. The plan is administered by an independent agency, Orange County Employees Retirement System (OCERS), and has reciprocity with various California systems. Currently, eligible new employees hired on or after January 1, 2013, will be enrolled in a defined benefit retirement plan referred to as Plan U (2.5% at 67 formula). *If you were employed by an OCERS employer or reciprocal agency prior to January 1, 2013, you have less than a six-month break in service, and reciprocity is established, you may be eligible to select from two other retirement pension formula options (Plan J or Plan P). See OCERS website for more information. OCERS members are also subject to specified compensation and benefit limits as outlined here.

DEFERRED COMPENSATION: Optional deferred compensation 457 & Roth 457 Deferred Contribution Plans are available.

VACATION ACCRUAL: 0-3 years accrue 80 hours of vacation time per year as a full-time employee. Thereafter, 4-9 years, 120 hours per year; 10-19 years, 160 hours per year; 20 or more year, 200 hours per year. Maximum accrual of hours: 0-9 years; 240 hours; 10 or more years, 320 hours. Part-time employees accrue vacation on a prorated basis.

HOLIDAYS: 14 paid holidays per year.

SICK LEAVE: 0-3 years accrue 80 hours of sick time per year as full-time employees. After 3 years, full-time employees accrue 120 hours per year. Part-time employees accrue sick leave on a prorated basis. Unlimited accrual. Some sick leave maybe converted to cash or vacation time.

COMP TIME: All employees receive compensatory time every March. Full- time employees receive 6 hours and part-time employees receive 3 hours.

ANNUAL PERSONAL DAY: All full-time employees have the option to take a paid Annual Personal Day on their date of birth. If the date of birth falls on a weekend or holiday, the Annual Personal Day will be observed on the closest business day. Part-time employees receive their Annual Personal Day on a prorated basis.

BEREAVEMENT LEAVE: 5 days of paid leave per qualifying instance.

UNEMPLOYMENT INSURANCE: Court pays into county administered insurance fund.

OVERTIME: Court pays overtime (time and a half) for all hours worked over 40 hours per week, even for exempt employees with the exception of Official Court Reporters. Court Technology employees earn overtime where overtime is in excess of 80 hours worked per pay period.

WORKERS' COMPENSATION: Administered by the Judicial Council's, third party administrator.

EDUCATION REIMBURSEMENT: Court reimburses up to $3,500 per year of tuition for approved, necessary courses, subject to availability of funds.

FEDERAL STUDENT LOAN REPAYMENT AND FORGIVENESS PROGRAMS: Employees of the Court may be eligible for Federal Student Loan Repayment and Loan Forgiveness Programs.

BILINGUAL PAY: Available at additional $0.58/hour for selected classes in selected positions.

EXCEPTIONAL BILINGUAL PAY: Available for specific classes at a rate of $1.15/hour in selected positions.

EMPLOYEE ASSISTANCE PROGRAM (EAP): Court offers EAP confidential services to assist employees with marital, family, emotional, legal, financial, and chemical dependency problems. This service is offered 24 hours a day, 7 days a week.

DISCOUNT PROGRAMS: There are numerous discount programs available to Court employees. These include, but are not limited to discounts on hearing aids, pet insurance, local attractions, technology products, wellness services and gym memberships.

ONLINE PRIVACY BENEFIT: Employees may elect to enroll in a voluntary online privacy protection plan provided by IronWall360. This benefit helps protect employee’s online privacy by searching the Internet and locating any personal information and making sure it is removed.

Provisions are subject to terms: Memorandum of Understanding .

INSTRUCTIONS : The information you provide on this questionnaire will be evaluated and used to determine your eligibility to participate in the next phase of the selection process and may also be used in a competitive evaluation of qualifications. Be as specific as possible and include all information requested. If you do not have experience in an area, please answer "N/A". Statements such as "see application" or "see résumé" will not be accepted in lieu of a response. All employers referenced on this questionnaire must be listed on your application. Do you understand these instructions?

• Yes
• No

I understand that a résumé

MAY NOT be submitted in lieu of the employment application (or completion of the work history section of the application) or this supplemental questionnaire. A résumé may be submitted in addition to the employment application, but applicants are selected for testing and/or an interview based primarily on information supplied by the application and supplemental questionnaire. Do you understand the information given in these instructions?

• Yes
• No

RESIDENCY/WORK ELIGIBILITY REQUIREMENT: I understand that I may live outside of the State of California while participating in a recruitment process, and that if I am selected for this position, I must reside within the State to be eligible for Court employment. In addition, work performed while working for the Court, even remote work, must be done within the State of California. Please note the Orange County Superior Court does not sponsor work visas for applicants. Do you understand this requirement?

• Yes
• No

Do you have a high school diploma or GED equivalent, or higher?

• Not applicable
• No, I do not have a high school diploma or GED equivalent.
• Yes, I have a high school diploma or GED equivalent.
• Yes, I have an associate’s degree or higher in computer science or a closely related technical field.
• Yes, I have an associate’s degree or higher, but not in one of the related technical fields (computer science, information technology, etc.).

Education Verification: to receive education credit, a clear copy of your transcript must be attached with your application. Do you understand that if no transcripts are attached, you will not receive credit?

• Yes
• No
• Not Applicable

How many years of full-time experience do you have supporting end-users in the use and operation of computer hardware and software?

• None
• Less than one (1) year
• At least one (1) year, but less than two (2) years
• Two (2) or more years

Describe your experience supporting, troubleshooting, and evaluating desktop computers and software in a client/server environment. Include the name of the employer(s), position(s) held, and dates of employment for each job included. If you do not have experience in this area, please answer "N/A".

List any technical certifications you have (e.g., A+ Certification, Microsoft, etc.) and the name of the institution you received the certificate from. If you do not have technical certifications, please answer "N/A".

Describe any hardware and software you are proficient in using. (e.g., PC, MAC, audio-visual equipment, printers, basic networking, etc.). If you do not have experience in this area, please answer "N/A".

Describe any work experience in which you provided customer service to internal customers and include the length of time. If you do not have experience in this area, please answer "N/A".

Describe your experience providing remote technical support. If you do not have experience in this area, please answer "N/A".

• Required Question