Support Engineer
TalentBridge
Support Engineer (L1/L2) Location: Remote (U.S.) We are seeking an experienced L1/L2 Support Engineer to support end users during a large-scale IT onboarding and migration initiative. This role focuses on providing technical support for Apple devices, Google Workspace, user access, and endpoint setup while ensuring a seamless onboarding experience. Responsibilities Provide L1/L2 technical support for end users. Configure and troubleshoot MacBooks, iPhones, iPads, and Google Workspace. Assist with user onboarding, account provisioning, MFA, password resets, and application access. Support device enrollment, configuration, and basic MDM troubleshooting. Troubleshoot email, VPN, Wi-Fi, browsers, and productivity applications. Document issues in the ITSM system and escalate complex issues as needed. Deliver excellent customer support throughout the onboarding process. Qualifications 5+ years of L1/L2 end-user support experience. Strong experience with macOS, iOS, and Google Workspace. Experience with ITSM platforms (ServiceNow, Jira, Zendesk, etc.). Knowledge of user provisioning, MFA, endpoint management, and remote support. Strong troubleshooting, communication, and customer service skills. Preferred: Experience with MDM tools (Jamf, Kandji, Intune, Workspace ONE), Google Admin Console, Okta, Slack, Teams, Zoom, and enterprise migration or onboarding projects. " TalentBridge employees are eligible for many benefit offerings such as medical, dental, vision, life insurance, short term disability, 401(k) and holiday pay!" TalentBridge
Vacancy posted 1 day ago
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