ServiceNow Technical Consultant-Operations (Remote)

Sigital is looking for an experienced, ServiceNow Technical Consultant - Operations supports day-to-day ServiceNow delivery across one or more client accounts within the Committed Capacity practice. This role focuses on platform troubleshooting, advisory support, and light development work. The consultant diagnoses issues in client instances, recommends corrective action, and implements configuration or scripting changes within defined scope. Work is performed in coordination with senior team members and delivery leads.
Requirements and Qualifications

Experience

• Minimum 2 years of hands-on ServiceNow experience in a consulting, support, or implementation capacity.
• Demonstrated ability to troubleshoot platform issues and advise clients on corrective action.
• Familiarity with at least one ServiceNow product area (e.g., ITSM, ITOM, ITAM, CSM).
• Familiarity with ServiceNow Agile process.

Qualifications/Certifications

• Certified System Administrator (CSA) - required.
• CMDB Foundations and/or CSDM Foundations certification - required.
• Additional certifications (CAD, CIS tracks, or micro-certs) are not required but are valued.
• Must be a US Citizen residing in the US.

Technical Skills

• Ability to perform light scripting (client/server-side) and configuration work within approved scope.
• Competency with ServiceNow CMDB structure and data model concepts.
• Ability to read, interpret, and act on platform logs, error messages, and update set content.
• Solid understanding of ITIL processes as they relate to the ServiceNow platform.

Professional Skills

• Clear written and verbal communication, including the ability to explain technical issues to non-technical client contacts.
• Strong time management and ability to manage concurrent tickets or tasks across accounts.
• Comfortable working with minimal oversight on scoped, well-defined work items

Responsibilities

• Triage and troubleshoot issues in client ServiceNow instances; identify root cause and recommend or implement corrective action.
• Perform light development and configuration tasks: business rules, client scripts, UI policies, flows, and form design within defined scope.
• Advise clients on platform behavior, configuration options, and best practices during support interactions.
• Participate in client calls to gather context, clarify scope, and communicate resolution status.
• Escalate issues that require senior consultant or technical lead involvement; document findings clearly before handoff.
• Maintain accurate records of work completed, including update sets, development stories, and resolution notes.
• Adhere to Sigital development standards and client-specific governance requirements.
• Support knowledge transfer and internal documentation efforts within the Managed Services team.
• Continue professional development through ServiceNow certifications and micro-certifications.

What Success Looks Like

In this role, success means client issues are resolved accurately and on time, with clear documentation and minimal rework. The consultant communicates proactively, escalates appropriately, and handles assigned scope without requiring repeated direction. Over time, the expectation is to take on broader account responsibility and deepen platform expertise across additional ServiceNow modules.

What Sigital Offers: Remote FTE, Healthcare Benefits, 401K Plan & working for a passionate ServiceNow Partner.