Customer Service Coordinator

The Customer Service Coordinator – Service & Warranty is responsible for managing customer communication, service-related issues, and warranty claims across the lifecycle of transformer products. This role ensures timely resolution, clear communication, and strong customer relationships, and requires a high level of ownership and the ability to operate independently in a fast‑paced technical environment. A. Key Responsibilities Serve as the primary point of contact for assigned customer accounts Manage service issues and warranty claims end‑to‑end Coordinate cross‑functionally with engineering, factory, and quality teams Track issues and communicate updates proactively Support post‑delivery customer needs and escalations Take full ownership of accounts, issues, and warranty claims Proactively identify risks, gaps, and potential delays and act early Drive solutions across teams without constant direction Ensure complete resolution, documentation, and follow‑through B. Qualifications 2–5 years of experience in customer service, operations, or similar roles in a technical or industrial environment Strong communication, organizational, and stakeholder management skills Proven ability to manage multiple priorities and meet deadlines Experience working with ERP, CRM, and collaboration tools in a business environment Demonstrated ability to work independently with minimal supervision C. Education Bachelor’s degree in Business Administration, Communications, Energy Management, or related field (or equivalent experience) Job Title: Customer Service Coordinator Reports to: Customer Service Manager Employment Status: Full Time Location: Lake Mary, FL #J-18808-Ljbffr