Senior Manager, Games Family Hotel Operations

Senior Manager, Games Family Hotel Operations Position Summary Reporting to Director, Games Family Services Operations, the Senior Manager, Games Family Hotel Operations is responsible for leading the planning and execution of accommodation for the International Olympic Committee (IOC) and International Paralympic Committee (IPC) during the LA28 Olympic and Paralympic Games. The Senior Manager will lead in the development and application of venue operating plans, policies and procedures for the Olympic and Paralympic Family Hotels. In addition, the Senior Manager will help in the selection and training of all staff and volunteers working within these venues and will mentor, support, and supervise these team members both prior to and during the Olympic and Paralympic Games. The Senior Manager will serve as the venue owner/Venue Manager of the Olympic and Paralympic Family Hotels (OFH/PFH). They will lead the OFH/PFH internal and external working groups leading up to the Games, working closely with all divisions of Games Family Services as well as all functional areas, contractors, IOC/IPC, the hotel management and client groups planning for and delivering the Ceremonies. Key Responsibilities Hotel Program Leadership: Develop and manage the holistic venue operational planning for the hotel program with the IOC, IPC, and related stakeholders. Support contracts and oversee relationships with hotel partners to ensure service excellence and compliance with LA28 standards. Support and guide the hotels to adapt to an Olympic/Paralympic environment through training and developing policies and procedures. Support with hotel and supplier contract negotiations in collaboration with LA28 Accommodation and Legal teams. Cross-Functional Collaboration: Work closely with functional areas (FA) including Accommodation, Transportation, Accreditation, Security, Logistics to deliver integrated solutions for the OFH/PFH. Serve as the primary liaison between LA28 and IOC/IPC for all Olympic/Paralympic Family Hotel-related matters. Venue Management: Act as Venue Manager for designated Olympic/Paralympic Family hotels, ensuring readiness, operational efficiency, and compliance with Games standards. Oversee venue staffing plans, operational timelines, and contingency planning. Coordinate with the design team, IOC and IPC to accurately reflect the operational plans and space allocations on the drawings and site maps. Budget & Reporting: Manage budgets for hotel and event operations, ensuring cost control and financial accountability. Checking and managing invoices related to LA28. Provide regular progress reports and risk assessments to leadership. Meetings & Events Support: Assist with the coordination for IOC/IPC Games-time institutional meetings, conferences, and hospitality events held at the OFH/PFH. Facilitate the delivery and operational readiness of the IPC function and office spaces, including liaising with respective FAs for FFE and technology provision. Ensure seamless coordination of space, transport, security, and technical requirements for all events hosted at OFH/PFH. Support the IOC in integrating key operational aspects of the Olympic Club with the hotel where required. Coordinate space for stakeholders such as the Court of Arbitration for Sport (CAS) per contractual agreements where required. Liaise with IOC/IPC contractors where required. Technical Skills Intermediate Microsoft PowerPoint skills with the ability to develop presentations and reporting materials. Intermediate Microsoft Excel skills, including pivot tables, budgeting, forecasting, tracking, analysis, and reporting. Intermediate Microsoft Word skills with the ability to develop operational plans, reports, and planning documentation using styles and set templates. Comfortable delivering presentations in person and online to small and large groups of internal and external stakeholders. Asset to have a keen understanding of hotel operating systems, and accommodation allocation processes Background and Requirements 7+ years’ work experience in an international, large event or multi-sport Games environment or related field (hotel experience is preferred) 5+ years direct people management experience, including oversight of full-time staff, contractors, or large volunteer teams (e.g., 10+ individuals) Experience leading cross-functional teams or multi-department initiatives Proven delivery of large-scale projects or events, including planning through execution phases Experience working with external stakeholders, such as government agencies, sponsors, or international partners A diploma or degree from a recognized post-secondary institution in a related field Oral and written fluency in English Physical Requirements and Working Conditions Available to work onsite in our Downtown Los Angeles-based office. The majority of work will be conducted in an office setting, requiring extended periods of time using computers, phones, and other office equipment. The LA28 office is an open floorplan working environment; employees must be able to work efficiently in an open cubicle environment. Hours of work may vary, including evenings, weekends, and holidays, especially during peak event periods. Perform other duties as required; the role will evolve over time and may include operational responsibilities during the Olympic and Paralympic Games. Expectations Work experience in an international, large event or multi-sport Games environment is a plus Experience training teams is preferred Experience reviewing and negotiating contracts is preferred Excellent event/venue management skills, people management skills Diplomatic, service-oriented, positive, and resourceful personality Strong negotiation, organizational and problem-solving skills Extremely detailed-oriented with excellent organizational skills Experience working in multi-lingual settings is a plus Knowledge of other languages is a plus The annual base salary range for this position is $105,000 - $140,000. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28’s operational business needs and applicable law. LA28 does not provide relocation assistance. #J-18808-Ljbffr Socket.dev