Member Services Representative

URGENTLY HIRING | Member Services Representative | Hybrid (only 2 DAY in office!) | Santa Barbara, CA Looking to build a meaningful career in healthcare while making a direct impact on your community? CenCal Health is looking for a Member Services Representative who is passionate about helping people navigate the healthcare system and ensuring members receive the care and support they need. This is a fantastic opportunity for someone with customer service, healthcare, patient support, medical office, or call center experience who wants to join a mission‑driven organization. Why People Love This Opportunity Hybrid schedule with a respected local healthcare organization Meaningful work supporting Medi‑Cal members and underserved communities Opportunity to grow a long‑term career in healthcare administration, member services, and managed care Collaborative team environment where your work truly makes a difference What You'll Be Doing You’ll serve as a trusted resource for members, providers, and pharmacies by helping individuals understand and access their healthcare benefits, coordinating services, resolving issues, and ensuring members receive the support they need. We're Especially Interested In People With Medical terminology knowledge Healthcare or patient‑facing experience Eligibility verification experience Medical records experience Call center or high‑volume customer service experience Strong communication and problem‑solving skills Great Backgrounds Might Include: Medical Receptionist Patient Services Representative Member Services Representative Care Coordinator Healthcare Customer Service Representative Front Desk Medical Assistant Referral Coordinator Patient Access Representative Medical Office Specialist Job Type & Location This is a Contract position based out of Santa Barbara, CA. Pay and Benefits The pay range for this position is $26.30 - $27.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job‑related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Santa Barbara,CA. Application Deadline This position is anticipated to close on Sep 4, 2026. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. #J-18808-Ljbffr TEKsystems