Program Manager - Infrastructure & Operations Portfolio

Role Description

The Program Manager for Infrastructure & Operations (I&O) is responsible for the planning, governance, and execution of a portfolio of enterprise technology initiatives that modernize, stabilize, and enhance the organization's infrastructure and operational capabilities. This role oversees programs spanning cloud services, networking, end-user computing, IT service management, and operational excellence, ensuring initiatives are aligned with business priorities, technology strategy, and operational objectives.

This role leads and develops a team of Project Managers, providing strategic direction, governance, coaching, and escalation support to ensure consistent execution and delivery across the I&O portfolio. In addition to portfolio and people leadership responsibilities, this role directly manages complex, high-impact infrastructure and operations initiatives that are critical to the organization's technology strategy and operational objectives.

How You Will Contribute

• Portfolio & Program Leadership
  • Own and manage the Infrastructure & Operations project portfolio, ensuring alignment with enterprise strategy, technology roadmaps, operational priorities, and resource capacity.
  • Lead large-scale programs and transformations, including cloud adoption, data center modernization, network transformation, endpoint management, disaster recovery, operational resilience, and ITSM initiatives.
  • Partner with leadership to assess portfolio capacity, resource allocation, and delivery priorities across Infrastructure & Operations initiatives.
  • Establish portfolio governance, executive reporting, and decision-making frameworks to monitor progress, risks, budgets, and delivery outcomes.
  • Monitor portfolio financial performance, including budgets, forecasts, capital expenditures, and operational spending.
  • Drive cross-functional alignment and facilitate escalation resolution to maintain program momentum and achieve strategic objectives.
• Leadership of Project Managers
  • Lead, coach, mentor, and develop a team of Project Managers supporting Infrastructure & Operations initiatives.
  • Provide direction, guidance, and escalation support to ensure successful project execution and delivery.
  • Promote consistent application of PMO methodologies, governance practices, reporting standards, and project management disciplines.
  • Conduct regular portfolio and project reviews to assess performance, resource needs, risks, and dependencies.
  • Foster a culture of accountability, collaboration, continuous improvement, and delivery of excellence.
• Project & Program Delivery
  • Directly lead complex Infrastructure & Operations projects and programs, including cloud migrations, infrastructure modernization, network transformation, disaster recovery, endpoint management, and ITSM initiatives, through the full project lifecycle.
  • Define project scope, objectives, success criteria, milestones, budgets, resource requirements, and delivery plans in partnership with business and technology stakeholders.
  • Develop and maintain project plans, RAID logs, communication plans, executive status reports, and other project governance artifacts for assigned initiatives.
  • Provide delivery of leadership and oversight for projects managed by other Project Managers, ensuring alignment with portfolio priorities, governance standards, and organizational objectives.
  • Coordinate cross-functional teams, vendors, and stakeholders to manage dependencies, mitigate risks, resolve issues, and drive successful outcomes.
  • Evaluate trade-offs between cost, complexity, operational impact, risk, and business value to support effective decision-making.
  • Ensure initiatives are delivered in accordance with enterprise architecture, security requirements, operational standards, and service-level objectives.
• Cross-Functional & Executive Collaboration
  • Partner with technology, business, finance, security, compliance, and operations leaders to align initiatives with organizational objectives.
  • Build strong stakeholder relationships and provide clear executive communication regarding portfolio health, risks, decisions, and outcomes.
  • Support portfolio planning, budgeting, forecasting, and governance activities across Infrastructure & Operations.
• Risk, Compliance & Change Management
  • Identify and mitigate risks related to operational stability, security, compliance, and technology delivery.
  • Ensure programs adhere to governance standards, change management processes, and operational policies.
  • Serve as the escalation point for portfolio-level risks, issues, and cross-functional conflicts.
  • Partner with Security, Compliance, and Audit teams to support regulatory and governance requirements.
• Operational Readiness & Transition
  • Ensure infrastructure solutions are successfully transitioned into operational support through documentation, training, and knowledge transfer.
  • Validate operational readiness, including support models, monitoring, service management processes, and recovery procedures.
  • Coordinate transition activities with Engineering, Operations, and Service Desk teams to ensure service continuity and adoption.
  • Conduct post-implementation reviews and incorporate lessons learned into future initiatives.

Qualifications

• Bachelor’s degree in computer science, information systems, engineering, business, or related field.
• 8+ years of experience in IT program or portfolio management, including experience leading Infrastructure & Operations initiatives.
• Experience managing multiple concurrent projects, programs, or portfolios with cross-functional dependencies.
• Experience leading, mentoring, or developing Project Managers and delivery teams.
• Working knowledge of infrastructure and operations disciplines, including cloud services, networking, compute, storage, endpoint management, IT service management, and operational support models.
• Strong leadership, communication, stakeholder management, and organizational skills.
• Experience with portfolio governance, executive reporting, budgeting, and resource planning.
• Demonstrated ability to manage competing priorities in complex, fast-paced environments.

Requirements

• Experience leading enterprise infrastructure transformation or modernization programs.
• PMP, PgMP, PfMP, PMI-ACP, or similar project, program, or portfolio management certification.
• ITIL certification or experience working within ITIL-aligned environments.
• Experience with Azure, AWS, or hybrid cloud environments.
• Experience with portfolio management (PPM) tools and enterprise governance frameworks.
• Experience supporting organizations undergoing significant technology or operational transformation.

Benefits

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.