Scrum Master / PMO Coordinator @Charlotte

Charlotte, NC

Onshore Scrum Master / PMO Coordinator to support program leadership in driving day-to-day project execution, stakeholder coordination, and governance activities. This role will act as a key operational delegate, ensuring seamless tracking, reporting, and communication across multiple workstreams.




The individual will work closely with senior stakeholders and offshore teams, helping establish a lean onshore PMO-like structure to enable efficient delivery and governance.




Key Responsibilities




Program Coordination & Execution Support
Track and manage day-to-day tactical action items arising from leadership discussions with internal and external stakeholders
Ensure timely follow-ups, closures, and escalations where necessary




Stakeholder & Delivery Coordination
Engage with HLT LOB DCMS Champions (CLT) and track delivery-specific action items across assigned Pods
Collaborate with onshore/offshore teams to ensure alignment and execution




Governance & Reporting
Prepare, draft, and circulate meeting minutes (MoMs) with clear action tracking
Monitor and report on hard-gate compliance across programs and delivery streams




JIRA & Issue Tracking
Track and report TCI JIRA gaps, defects, and errors
Coordinate with PMO and delivery teams to ensure transparency and remediation tracking




PMO Support & Operational Management
Support ongoing PMO activities including status reporting, tracking dashboards, and governance cadence
Assist in building and managing a lightweight onshore PMO structure aligned with program needs




PTX & Cross-functional Support
Drive PTX-related coordination, communication, and tracking activities
Provide operational support to leadership (including coordination with key stakeholders such as Justin Peterson)




Required Skills & Experience




Core Skills
Strong experience as a Scrum Master / Project Coordinator / PMO Analyst
Hands-on experience with Agile (Scrum/Kanban) and Waterfall methodologies
Expertise in JIRA, Confluence, and project tracking tools
Strong experience in status reporting, governance, and compliance tracking




Stakeholder Management
Excellent communication and coordination skills
Proven experience working with senior leadership and global teams (onshore/offshore model)
Ability to drive meetings, follow-ups, and escalations effectively




Operational Excellence
Strong attention to detail in tracking, reporting, and documentation
Ability to manage multiple workstreams and priorities simultaneously
Problem-solving mindset with proactive follow-through