Operations Specialist

Job Title

Summit School Services companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. Our corporate headquarters, located in Warrenville, Illinois, houses the administrative and corporate support functions for the organization. Our 250+ local customer service centers (CSCs) are supported by regional operations teams located throughout North America.

Job Responsibilities

• Answering phone calls and responding to customer and driver inquiries in a timely manner with the highest degree of courtesy and accuracy
• Facilitating the flow of information within the Customer Service Center
• Assisting with recruiting tasks such as call backs, initial interviews, recruiting events, and recruiting planning
• Assisting with accounts receivable, accounts payable, and payroll tasks as needed
• Assisting with customer required reports and paperwork
• Entering information into various computer systems/applications
• Encouraging compliance with company policies and procedures
• Maintaining accurate, organized, and up to date filing systems for all administrative records
• Maintaining security of all files and records
• Performing general office duties including writing letters, generating reports, drafting pay-memos, copying, filing, faxing, etc.
• Exhibits the highest ethical best practices and personal integrity; shares concerns about suspicious or inappropriate behavior with their supervisor or manager
• Other duties as assigned

Qualifications

• High school diploma or equivalent required
• 1 to 3 years of experience with computerized operations systems
• Experience conducting phone and in person interviews
• Experience with setting up recruiting events
• Excellent computer skills with strong working knowledge of Microsoft Office (Word, Excel, Outlook, etc.)
• Demonstrated data entry skills
• Ability to maintain accuracy and speed in data entry
• Strong working knowledge of basic office equipment
• Excellent verbal and written communication skills
• Strong interpersonal skills along with demonstrated diplomacy skills
• Strong clerical skills
• Careful attention to detail

Summit School Services has a zero-tolerance policy on conduct that is incompatible with its policies and values, including sexual exploitation and abuse, harassment, abuse of authority, and discrimination. Summit School Services is committed to promoting the protection and safeguarding of all children and passengers.

We offer medical, dental, vision, basic life insurance coverage, holiday pay, and PTO accrual. Additionally, employees are able to enroll in a retirement savings plan.

At Summit School Services our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

Summit School Services LLC's independent subsidiaries and affiliates are an equal employment opportunity (EEO) employer.

The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions.