Inside Sales Representative

Job Description

Job Description

At HMM , we’re not just a global leader in integrated logistics and shipping—we’re shaping the future of maritime transport. With a diverse fleet and extensive global network, we deliver customized, sustainable solutions that create value for our customers. Our vision to be #1 in customer trust, employee satisfaction, and green shipping sets us apart from competitors. We offer competitive compensation, career development opportunities, and a work culture that blends autonomy with strategic support. Join us in driving innovation, sustainability, and success across the shipping and logistics industry.

Why HMM?

• Impactful Work : Be part of a company that shapes the global supply chain while contributing to economic, environmental, and social growth. At HMM, you’ll have the opportunity to work with a company committed to being #1 in customer trust, employee satisfaction, and green shipping.
• Career Growt h: We are dedicated to your development. With mentorship, cross-department training, and career advancement opportunities, HMM invests in your success and professional growth.
• Collaborative Culture : Enjoy a dynamic work environment that fosters autonomy while providing continuous support and guidance from leadership to ensure your success and personal development.
• Competitive Benefits : HMM offers competitive compensation packages, health benefits, performance bonuses, 401K, and employee discount programs to support your well-being.
• Work-Life Balance : We believe in maintaining a healthy balance. Our generous vacation and floating holidays give you the flexibility to recharge and maintain a fulfilling life outside of work.

HMM is seeking a highly motivated and enthusiastic Inside Sales Representative to join our vibrant team! In this pivotal role, you'll be an integral part of our sales success, directly supporting Account Executives in achieving ambitious company-wide sales goals and targets. You'll have the exciting opportunity to secure new accounts and cultivate deeper relationships with our existing customers, directly contributing to our expansion. If you're a dynamic individual who thrives on juggling priorities, excels at organizing a diverse workload, and expertly balances both immediate needs and long-term objectives, this is your chance to make a significant impact and accelerate your professional journey with a global leader!

Key Responsibilities:

• Connecting with customers primarily via email and phone, with occasional face-to-face meetings.
• Creating, updating, and reviewing service contracts in collaboration with key contract holders.
• Working closely with the pricing and trade teams to ensure accurate and up-to-date pricing and rates.
• Reviewing operating system menus in detail to troubleshoot and resolve customer issues.
• Managing rate inquiries and new opportunities, ensuring the right teams are involved.
• Following up on pending issues to ensure they are resolved in a timely manner.
• Assisting with daily reports for Account Executives to ensure no opportunities are missed.
• Tracking daily bookings, addressing rating issues, and resolving system glitches.
• Taking on additional tasks as needed to support the team’s success.

Required Skills & Experience

Education:

• High School diploma or GED required; a bachelor’s degree in business, sales, marketing, global logistics, or maritime is preferred

Experience:

• Must demonstrate at least 1-3 years of successful sales history within the transportation and logistics industry, specifically with ocean carriers, global logistics providers, or international trade companies highly desired
• Experience in the transportation or logistics industry is highly desired

Essential Skills:

• Strong Business Sense: An understanding of business practices and the ability to think strategically
• Customer-Focused: A commitment to assisting customers with a helpful and friendly attitude.
• Negotiation Basics: Understanding the basics of negotiations and how to navigate them effectively
• Sales & Marketing Knowledge: A basic understanding of sales and marketing principles is essential
• Global Business Insight: Familiarity with international business practices and global trade is a plus
• Shipping Knowledge: Any experience with ocean shipping, either imports or exports, is highly beneficial
• Self-Motivated and Collaborative: The ability to work independently while also thriving in a team environment
• Clear Communication: Excellent verbal and written communication skills to interact with customers and colleagues effectively
• Organized and Detail-Oriented: Strong organizational skills with the ability to prioritize tasks and think clearly under pressure
• Problem Solving Skills: Ability to tackle challenges and find practical solutions
• Proficient in using MS Office Applications (Word, Excel, PowerPoint)

Join HMM and navigate the future of shipping and logistics, where you’ll grow alongside an industry leader committed to sustainability, innovation, and excellence.

About HMM America Shipping Agency:
HMM is a leading global shipping company operating over 130 state-of-the-art vessels encompassing more than 50 sea routes to over 100 ports of call. HMM strategically collaborates with customers to develop customized supply chain solutions for dry, refrigerated, and other specialized cargo.

HMM is currently ranked in the Top 8 global ocean carriers in terms of service network and market capacity. HMM has formed a global business network of vessels, terminals, railroads, trucks, and offices around the world. HMM is highly regarded as one of the world's top integrated logistics companies with a commitment to operational excellence by our team of industry professionals and state-of-the-art technology.

Additional Details:

The pay range listed for this position is the anticipated starting salary or wage range, and the final offered rate will be based on individual merit and the relative compensation of employees in similar positions. HMM employee benefits include highly subsidized individual and family insurance coverage (medical, dental and vision), term life and disability insurance, 401(k) employer matching contributions, paid holidays, and up to 10 vacation days and six sick days in the first year.

HMM provides equal employment opportunities without regard to race, color, religion, sex, national origin, disability, or other legally protected characteristics. We will consider qualified applicants with criminal histories in a manner consistent with legal requirements. HMM participates in the E-Verify program.