Sr. Business Engagement Lead - Director

Use Your Power for Purpose The Business Engagement Lead is a techno-functional leader accountable for strategy, execution and operational governance of patient services platform for Specialty BU. This role acts as the day-to-day AI, Technology and Data partner embedded with Specialty BU operational leadership team and patient services enablement leadership team, translating business priorities into deliverable roadmaps, funded initiatives, and reliable operations. The Business Engagement Lead ensures alignment between business strategy and technology solution spanning CRM, digital engagement, data, analytics, and AI-enabled workflows. They are accountable for driving adoption of technology and AI solutions by the business users.
What You Will Achieve Business Engagement

Build trusted relationship with senior BU leaders and PSS Leadership team.
Serve as the primary AI, Digital and data partner for Specialty Business Unit Patient Services and sitting member of their operational leadership teams, owning the translation of business priorities into executable technology plans to deliver outcomes aligned to enterprise vision.
Maintain deep understanding of Specialty go-to-market models, patient access and support workflows, and operational requirements.
Support business planning cycles by shaping realistic delivery plans, sequencing, and dependency management for technology initiatives.
Identify opportunities to introduce and implement AI / Automation to deliver efficiency improvements and remove access barriers.
Team & Financial Management Partner with delivery lead and architecture team to ensure quick turn around on estimations and planning Manage allocated operating and project budgets for Specialty Patient Services initiatives. Develop team capability in Agile delivery, stakeholder management, and regulated commercial operations. Manage a team of colleague(s) and vendors to delivery necessary capabilities for Specialty BU Roadmap & Delivery Execution Own the Specialty Patient Services capability roadmaps, ensuring alignment to critical launches, in-market optimization, operational challenges and evolving patient support needs. Lead governance for programs, enhancements, and releases for Specialty. Ensuring quality, timeliness, and compliance; manage intake, prioritization, and backlog execution in partnership with Product, Platform, and Data teams.
Operational Ownership & Governance Accountable for run-state performance of Specialty and Patient Services systems, including incident, change, release, and service management. Establish fit-for-purpose governance for demand management, release planning, and risk escalation within scope; ensure adherence to system lifecycle, validation, and change management standards. AI & Data Enablement Partner with Enterprise data and platform teams to implement and scale approved AI and analytics use cases relevant to Specialty and Patient Services. Drive business adoption through workflow integration, training, and change management. Ensure AI solutions are deployed in accordance with privacy, security, and promotional compliance guardrails.
Here Is What You Need (Minimum Requirements)

Applicant must have a bachelor's degree with at least 8 years of experience; OR a master's degree with at least 7 years of experience; OR a PhD with 5+ years of experience Experience supporting US Commercial and/or Patient Services technology domains; US commercial launch or major indication expansion experience preferred.
Proven experience in business engagement, delivery governance, and escalation management Experience delivering and operating commercial platforms such as Salesforce CRM, Veeva, digital engagement, and patient services technologies. Working knowledge of data platforms and AI/analytics enablement, with a focus on implementation and adoption rather than strategy definition. Demonstrated ability to lead complex delivery portfolios in a matrixed, regulated environment. Experience managing offshore or managed service delivery models.
Other Job Details

Last Date to Apply for Job: October 27, 2026
Preferred Locations: NY HQ / PA - Collegeville Ability to travel based on business needs. NOT eligible for Relocation Package. This position is hybrid and requires working from site, 2 to 3 days per week.
The annual base salary for this position ranges from $162,900.00 to $271,500.00. In addition, this position is eligible for participation in Pfizer's Global Performance Plan with a bonus target of 20.0% of the base salary and eligibility to participate in our share based long term incentive program.
Benefits offered include:
401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution
paid vacation, holiday and personal days
paid caregiver/parental and medical leave
health benefits to include medical, prescription drug, dental and vision coverage
Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com).
Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States. This role is posted in multiple locations. If you are applying for the role in an secondary job posting location where pay transparency regulations apply, your Talent Advisor will share the local pay information with you during the first interview. Relocation assistance may be available based on business needs and/or eligibility.
Candidates must be authorized to be employed in the U.S. by any employer. U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future.
Sunshine Act Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government.
EEO & Employment Eligibility Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
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Information & Business Tech Pfizer careers are like no other. In our culture of individual ownership, we believe in our ability to improve future healthcare, and potential to transform millions of lives. We're looking for new talent to join our global community, to unearth new innovative therapies that make the world a healthier place.

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