Front Desk Receptionist

Job Description

Job Description

Front Desk Receptionist

Job Description

Arthritis Specialists is seeking a professional, dependable, and patient-focused Front Desk Receptionist to support our rheumatology practice and infusion center.

This position is responsible for front-desk operations, patient communication, scheduling, insurance verification, and administrative support. The receptionist will also be cross-trained in additional administrative functions to provide coverage as needed.

Responsibilities

Front Desk & Patient Services

• Greet, check in, and check out patients professionally and efficiently.
• Verify and update demographics, contact information, insurance, and required documentation.
• Collect copayments, deductibles, self-pay amounts, and outstanding balances and provide receipts.
• Maintain an organized, professional reception and waiting area.
• Protect patient privacy and confidentiality.

Scheduling & Communication

• Schedule, reschedule, cancel, and confirm appointments.
• Coordinate new-patient scheduling and required documentation.
• Maintain accurate provider schedules within the EMR.
• Answer incoming calls, respond to patient messages, and route inquiries appropriately.
• Document patient communications accurately in the EMR.
• Direct clinical questions and medication concerns to appropriate clinical staff.

Insurance & Administrative Support

• Verify insurance information and eligibility.
• Assist with referrals and required documentation.
• Scan, upload, and maintain patient documents within the EMR.
• Route billing, authorization, and medication inquiries appropriately.
• Manage incoming and outgoing faxes as assigned.

Cross-Training & Practice Support

• Cross-train in front-office functions, including scheduling, referrals, medical records, insurance verification, and patient communication.
• Provide administrative coverage as needed.
• Perform additional duties as assigned by the Office Supervisor or Practice Manager within training and scope.

Professional & Performance Expectations

• Maintain HIPAA compliance and patient confidentiality.
• Communicate professionally and respectfully with patients, staff, providers, and outside organizations.
• Maintain reliable attendance and punctuality.
• Provide courteous and compassionate patient service.
• Complete responsibilities accurately and timely.
• Demonstrate professionalism, flexibility, accountability, teamwork, and attention to detail.
• Follow established practice policies, procedures, and chain of command.

Qualifications & Skills

• High school diploma or equivalent required.
• Medical office or healthcare experience preferred.
• MEDENT EMR experience is a plus.
• Insurance verification and prior authorization experience is a plus.
• Strong communication, phone etiquette, organization, and multitasking skills.
• Proficiency with EMR documentation, scheduling, scanning, and document management.
• Ability to work efficiently in a fast-paced specialty practice.
• Professional, dependable, team-oriented, and willing to cross-train.

Reporting Structure

The Front Desk Receptionist works under the direction of the Office Supervisor and Practice Manager and collaborates with providers and clinical staff to support efficient daily practice operations.

Physical & Technology Requirements

• Ability to perform routine computer, telephone, scanning, and front-desk duties throughout the workday.
• Ability to sit, stand, and move throughout the office as required.
• Ability to use office equipment and electronic medical record systems effectively.
• Follow role-based access and security requirements within the EMR.

Compensation & Benefits

Benefits include paid holidays and PTO.

Medical Benefits available

Equal Opportunity & Employment Statement

Arthritis Specialists is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), national origin, age, disability, sexual orientation, gender identity or expression, protected veteran status, or any other status protected by applicable federal or New York State law.

The practice is committed to maintaining HIPAA confidentiality standards and applicable workplace safety and infection-control protocols.

Employment is at will. Nothing in this posting or subsequent communications creates an express or implied contract of employment.

Successful candidates may be required to complete a background verification through an authorized third-party vendor.