Payroll Coordinator

Payroll Coordinator

Collage is reinventing the way Canadian businesses manage HR, payroll, and benefits. Collage believes in empowering people to do their best work. We achieve this by reimagining the way businesses manage HR, payroll, and benefits. Our revolutionary platform automates HR and payroll administration to allow businesses to focus on doing meaningful work – not the routine, repetitive stuff.

We also believe in empowering our own people to do their best work by giving our team the right resources and support to thrive. We are, collectively, building the future of HR in Canada.

As the newest member of our Payroll team, you'll work alongside three Payroll Coordinators and be responsible for:

• Working with our clients and your team to ensure payroll changes are made promptly and accurately;
• Working with our Payroll Analysts on reconciliations and corrections, as needed;
• Keeping client records and files accurate and up to date;
• Ensuring seamless updates and exchange of payroll data between clients and our native Collage Payroll platform or their third-party provider;
• Working cross-functionally across the organization to manage client inquiries, customer feedback, and product implementation;
• Analyzing existing processes and working together to implement improvements across the payroll team;
• Providing a consistent, knowledgeable and top-shelf customer experience!

Your day will consist of:

• Coordinating and completing payroll updates for our clients in an accurate and timely manner, across multiple pay periods and schedules;
• Running previews and proactive reviews to ensure accuracy and completeness of payroll data;
• Updating client and internal records, files, and payroll systems to maintain integrity of information;
• Proactively managing competing priorities and meeting multiple deadlines;
• Supporting Collage Payroll clients and your teammates by answering inquiries or reviewing best practices;
• Managing the shared payroll client email inbox.

You should have:

• Canadian payroll experience (experience with multiple provinces and cloud-based payroll providers preferred);
• Demonstrated customer service/success experience;
• Strong communication and writing skills;
• Excellent organizational skills and attention to detail;
• A commitment to learning and a creative 'can do' attitude towards researching and solving problems;
• Industry or payroll certification like PCP (or in progress) is an asset;
• Bilingual (French/English) is an asset.

What we offer:

• A remote position working from within Canada;
• An inclusive workplace environment to people of all genders, backgrounds, abilities, and perspectives;
• The opportunity to play an essential role in a dynamic, growing team building the future of HR, payroll, and benefits for Canadian companies;
• Growth opportunities within the team and organization;
• Competitive salaries and flex hours;
• Robust total compensation and employee benefits plan;
• A real and honest attitude towards taking care of our people.

At Collage, we believe that creating a diverse and inclusive workplace is a recipe for success. We welcome people of different backgrounds, experiences, abilities, and perspectives. We encourage anyone from underrepresented groups to apply!

We may use automated tools, including AI-assisted technology, to help screen applications based on the qualifications and skills outlined in this posting. All hiring decisions are made by our hiring team.