Operations Director

Job Description

Job Description

More than just a job; an opportunity.

Chick-fil-A Crocker Park hires employees that wish to acquire skills to enhance their career portfolio. Employees gain experience that goes beyond just serving guests and great food. Personal growth and career advancement can be attained through learning the business principles and daily practices from one of the fastest-growing quick-service restaurants in the country.

We are seeking developed leaders to support the business by directing, communicating, training, and coaching all employees on achieving and exceeding service and revenue goals. Directors will oversee employees in the development of business and in the continual pursuit of “Operational Excellence” while creating a positive work culture. Directors are in constant contact with the leadership team and are responsible for the overall flow of the restaurant.

BENEFITS
Sundays off
Flexible work schedule
Free food
Competitive pay
Opportunity for growth and advancement
Scholarship opportunities | $1000, $2500, $25,000
401K match program
Insurance contribution
Paid time off
Performance- and food safety-based bonuses

QUALIFICATIONS
Experience as a leader
Proven ability to lead in team-based, fast-paced environments
Basic computer competency Requirements/Responsibilities

REQUIRED SKILLS
Honors and encourages others to follow the visions and values of the restaurant
Self-motivated leader committed to personal growth
Self-starter who looks to improve
Team-oriented, adaptable, dependable, and strong work ethic
Displays enthusiasm, courtesy, and hospitality by incorporating operational excellence, 2nd mile service, and emotional connections with guests and employees
Ability to communicate effectively with both guests and team members
Must be an excellent coach, delegator, and team builder
Willingness to step outside of job role to assist in other roles
Ability to handle multiple tasks at once while working at a quick, yet efficient, and thorough pace
Must be able to meet the physical demands of the position, which includes, but is not limited to, standing for 8 hours and lifting up to 40 pounds

RESPONSIBILITES
Follows Chick-fil-A’s operational policies and procedures
Demonstrates knowledge of the brand and menu items
Achieves strategic, annual business results through focus and action on tactical monthly and quarterly objectives and tasks
Consistently seeks to improve the restaurant with innovative strategies, procedures, and ideas
Responsible for inventory and facilities management
Complete understanding of each key position pertaining to the area under direction
Leads restaurant under direction of the Owner/Operator
Assists Owner/Operator with decisions related to employee performance
Works with leadership team to ensure appropriate daily and restaurant staffing levels
Identifies and solves ongoing issues related to accuracy, speed of service, and employee or guest issues
Models and supports clear communication between the front counter and kitchen staffs as well as the leadership team
Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback
Takes initiative during non-peak hours to complete side duties
Maintains a clean and pleasant environment Special Instructions

Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team.

ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.