Beverage Bar Manager

Job Description

About Happier Grocery

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Happier Grocery is a health-forward Grocery Store that seeks to provide a lifestyle oasis for New Yorkers. We are committed to providing the highest quality food and lifestyle experience.

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Our mission is to create a shopping experience where customers can feel confident in their choices without needing to scrutinize every label. We strive to be a place of community, positivity, and life-affirming nutrition—where exceptional products, thoughtful hospitality, and meaningful experiences come together to support healthier, happier lives.

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The Opportunity

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Happier Grocery is seeking an experienced Beverage Bar Manager to lead the day-to-day operation of our in-store beverage bar. This role oversees team leadership, beverage quality, service, cleanliness, and operational execution while creating a welcoming, high-touch experience for every guest. The ideal candidate is a hands-on hospitality leader who thrives in a fast-paced environment, develops strong teams, and takes ownership of delivering a consistently elevated beverage experience.

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ESSENTIAL JOB RESPONSIBILITIES

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Team Leadership

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• Lead, coach, and develop Beverage Bar team members, setting clear expectations for performance, service, and operational standards.
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• Conduct regular performance evaluations and provide ongoing, constructive feedback and development.
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• Address staffing issues promptly and help maintain effective coverage during peak business periods.
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Beverage Quality & Customer Experience

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• Maintain high standards of beverage quality, consistency, presentation, and speed of service.
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• Foster a welcoming and friendly atmosphere while delivering exceptional customer service.
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• Proactively engage with customers to introduce new beverages, seasonal offerings, special promotions, and the overall Happier Bar experience.
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• Address customer inquiries, complaints, and feedback professionally, thoughtfully, and with urgency.
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Operations & Standards

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• Oversee and manage all aspects of the day-to-day beverage bar operation.
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• Ensure adherence to company policies and procedures, food safety requirements, and health and sanitation regulations.
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• Maintain cleanliness, organization, and readiness of the bar area, including equipment, utensils, ingredients, and workstations.
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• Handle operational challenges, including equipment malfunctions or unexpected business needs, promptly and effectively.
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• Implement contingency plans as needed to maintain smooth operations during high-volume periods or unforeseen circumstances.
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Cross-Functional Partnership

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• Collaborate with store leadership, kitchen teams, and other departments to coordinate food and beverage service and support a seamless customer experience.
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• Communicate effectively with colleagues and leadership to ensure smooth operations, strong execution, and guest satisfaction.
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• Participate in the development, testing, and updating of beverage menus, sharing customer and team feedback to support continuous improvement.
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PRINCIPAL SKILLS AND ATTRIBUTES REQUIRED

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• 2+ years of management or supervisory experience in coffee, beverage, hospitality, food service, or a similar high-volume environment.
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• Strong working knowledge of beverage bar operations, including quality standards, sanitation, food safety, and service execution.
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• Proven ability to lead, coach, develop, and hold teams accountable in a fast-paced environment.
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• Strong hospitality mindset with a passion for creating welcoming, memorable customer experiences.
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• Excellent communication, organization, and problem-solving skills.
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• Ability to remain calm, flexible, and solutions-oriented during high-volume periods and unexpected operational challenges.
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• Self-starter with an entrepreneurial mindset who takes initiative, embraces ownership, and thrives in a fast-paced environment.
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• Open availability and flexibility to work mornings, evenings, weekends, and holidays based on business needs.
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