Senior Manager, Quality Management - Deputy Director

Job Title: Senior Manager, Quality Management - Deputy Director Job Code: 37323Job Location: Camden, ARJob Schedule: 4/10, Employees work 10 hour shifts - 4 days a weekJob Description:L3Harris Technologies is seeking an experienced Senior Quality Manager to lead quality assurance operations and drive excellence across our defense programs in Camden, AR. This strategic leadership role is responsible for ensuring the highest standards of quality, compliance, and customer satisfaction while managing quality teams and fostering a culture of continuous improvement. The Senior Quality Manager will serve as a key liaison between customers, regulatory agencies, and internal stakeholders to maintain L3Harris's reputation for delivering mission-critical solutions that meet the most stringent quality requirements.The Senior Quality Manager provides executive-level oversight of quality management systems, processes, and personnel across assigned business units or programs. This role requires a seasoned quality professional who can balance strategic planning with hands-on problem-solving in a fast-paced aerospace and defense environment.In this capacity, you will direct all aspects of quality assurance including manufacturing quality, inspection operations, and quality engineering. You will be accountable for maintaining AS9100 and ISO 9001 certifications, ensuring compliance with FAA and DoD regulations, and meeting contractual quality requirements for complex defense systems and aerospace products.The ideal candidate will demonstrate proven expertise in leading cross-functional teams, managing customer quality relationships, and implementing data-driven quality improvement initiatives. You will work closely with Program Management, Engineering, Operations, and Supply Chain leadership to embed quality throughout the product lifecycle—from design and development through production, delivery, and field support.This position demands strong technical knowledge of aerospace/defense manufacturing processes, exceptional leadership skills, and the ability to influence at all organizational levels. You will be expected to drive cultural change, mentor quality professionals, and establish L3Harris as a quality leader in the defense industry.Essential Functions:Quality Leadership & Management:Direct and manage quality engineering staff, inspectors, and other quality personnel to achieve organizational quality objectives.Develop and execute strategic quality plans aligned with business unit goals and customer requirements.Establish quality performance metrics, KPIs, and dashboards; conduct regular performance reviews with leadership.Lead workforce development initiatives including training, mentoring, and succession planning for quality personnel.Manage quality department budget, resources, and capital equipment requirements.Quality System Development & Compliance:Design, implement, and maintain Quality Management System (QMS) in accordance with AS9100, ISO 9001, and customer-specific requirements.Ensure compliance with FAA, DoD, NASA, ITAR, and other applicable aerospace and defense regulations.Oversee document control systems to ensure proper management, revision control, and retention of quality records, specifications, procedures, and work instructions.Lead internal audits, external audits, and regulatory inspections; manage audit findings and corrective actions.Maintain certifications and registrations required for business operations.Product Quality & Inspection Operations:Establish standards, methods, and procedures for inspecting and testing rocket propulsion systems, assemblies, and components.Oversee first article inspections, in-process inspections, and final acceptance testing activities.Ensure precision measurement and calibration programs meet industry standards and customer requirements.Review and approve inspection plans, test procedures, and acceptance criteria for new and existing products.Validate inspection equipment, gauges, and test systems for accuracy and capability.Nonconformance Management & Problem Resolution:Lead Material Review Board (MRB) activities for dispositioning nonconforming materials and products.Conduct and oversee root cause analysis for discrepancies related to assembly, process, mechanical, electrical, and electro-mechanical systems.Analyze field data, customer complaints, and production nonconformities to identify systemic issues.Develop and implement corrective and preventive action (CAPA) plans to eliminate quality defects.Track and report on effectiveness of corrective actions and closure of quality issues.Risk Management & Process Improvement:Facilitate Process Failure Mode Effects Analysis (PFMEA) and Design FMEA activities with cross-functional teams.Identify quality risks in manufacturing processes and implement mitigation strategies.Drive continuous improvement initiatives using Six Sigma, Lean, and other quality methodologies.Analyze quality cost data and implement cost reduction initiatives while maintaining product integrity.Lead change management processes to ensure quality is maintained during process modifications.Customer & Stakeholder Interface:Serve as primary quality contact for customers on program-specific quality matters.Participate in customer quality reviews, audits, and program management meetings.Respond to customer quality inquiries, concerns, and corrective action requests.Present quality performance data and improvement initiatives to senior leadership.Coordinate with Engineering and Manufacturing to resolve customer quality issues.Documentation & Records Management:Oversee document control operations ensuring compliance with AS9100 and customer requirements.Ensure proper creation, approval, distribution, and archival of quality documentation.Manage configuration control of quality procedures, work instructions, and inspection documents.Maintain traceability of quality records from raw materials through final product delivery.Implement electronic document management systems and ensure data integrity.Ensure retention and retrieval systems meet contractual and regulatory requirements.Quality Cost Management:Manage quality cost accounts and budget allocations for the facility.Track cost of quality metrics including prevention, appraisal, and failure costs.Identify opportunities to reduce quality costs while improving product reliability.Provide financial reporting on quality performance to site leadership.Requires up to 10% business travel to L3Harris and customer sites.Ability to obtain a U.S. Secret Security Clearance.Qualifications:Bachelor’s Degree and minimum 12 years of prior Quality experience. Graduate Degree and a minimum of 10 years of prior related quality experience. In lieu of a degree, minimum of 16 years of prior related quality experience.5+ years of experience directly managing a Quality Engineering or Quality Organization.2+ years managing site certification with AS9100, ISO 9001.2+ years of experience with inspection methods, precision measurement, and calibration systems for aerospace components.Preferred Additional Skills:BS in an Engineering or Management related discipline. Master’s in engineering or Business.Quality experience in the Aerospace and Defense industry.Knowledge of engineering and production processes used to design, develop and produce solid rocket propellant systems and sub-systems.ASQ Certified Manager of Quality/Organizational Excellence.ASQ Certified Quality Engineer.Experience working with DCMA and government contracts.Proven track record leading Material Review Board (MRB) activities and nonconformance resolution.Experience with AS9100, ISO 9001, and other aerospace quality management system standards.Background in document control systems and configuration management practices.Experience interfacing with government customers (DOW, NASA, FAA) and managing customer quality requirements.Experience with quality cost management and budget administration.#LI-NA87