Service Advisor

Service Advisor

Audi of Oakland is part of Swickard Auto Group -- a hospitality company that happens to sell cars. The Service Advisor role sits at the center of the guest experience. You are the primary contact between our guests and our service team. You protect their time, earn their trust, and make sure every visit reflects the Audi standard.

This is not a reactive role. The best advisors here are prepared, proactive, and precise. They communicate clearly, follow through every time, and treat every guest with the same care -- whether it is a routine oil change or a major repair.

What You Will Do:

• Greet guests promptly and manage every service appointment from write-up to delivery
• Listen carefully, ask the right questions, and set accurate repair expectations
• Communicate repair status proactively -- no guest should have to call us first
• Present recommended services clearly and honestly, without pressure
• Coordinate with technicians and parts to keep work moving on schedule
• Review completed work with guests at delivery and ensure satisfaction before they leave
• Maintain accurate records in the DMS and follow up on open items
• Build relationships that bring guests back -- that is how top advisors earn here

How We Operate:

• Structured appointment scheduling that respects the guest's time
• Centralized parts and reconditioning processes that reduce delays
• Loaner vehicle coordination handled with care and efficiency
• Regular team communication so advisors and technicians stay aligned
• Documented SOPs so expectations are never ambiguous
• When systems work, advisors can focus on what matters -- the guest in front of them.

What We Are Looking For:

Required

• Minimum 2 years of experience as a Service Advisor in a dealership environment (required)
• Strong communication skills -- written, verbal, and in person
• Ability to manage a high volume of appointments without losing attention to detail
• Comfort with dealership management systems (CDK, Reynolds, or similar)
• Valid driver's license with a clean driving record
• A hospitality mindset -- you do the right thing for the guest, every time

Preferred

• Audi brand experience (a strong plus -- not required)
• Experience with luxury or premium import brands
• Familiarity with OEM warranty guidelines and manufacturer compliance standards

Who Thrives Here:

Our best Service Advisors share a few things in common. They prepare before every appointment. They communicate before guests have to ask. They treat a guest's vehicle like it matters -- because it does.

They are calm under pressure. They solve problems instead of passing them. And they take pride in the moment a guest picks up their car and leaves genuinely satisfied. If that sounds like you, you will do well here.

Compensation and Benefits:

• Competitive base salary plus performance-based pay tied to hours per RO and CSI
• Schedule: Monday through Friday plus alternating Saturdays
• Income potential: $60,000 to $120,000+ annually for experienced advisors
• Medical, dental, vision, life, and pet insurance
• Optional disability coverage
• 401(k) plan
• Paid holidays and PTO
• Ongoing Audi factory training and professional development
• Employee vehicle purchase and service discounts

Why Audi of Oakland:

• Career Path -- grow from Service Advisor to Assistant Service Manager to Service Director
• Work with a team that values integrity, preparation, and follow-through
• Premium tools, up-to-date facility, and Audi-certified training
• Backed by Swickard Auto Group -- one of the fastest-growing premium dealer groups in the US
• Equal Opportunity Employer -- we value diversity and inclusion

Founded in 2014, Swickard Auto Group operates premium-brand dealerships across the West Coast, Alaska, and Hawaii. We represent Audi, Mercedes-Benz, Porsche, Lexus, BMW, Volvo, Land Rover, and more. Most people have a stressful experience servicing their car. It should not be that way. We are changing that -- starting with how we build and support our teams.