Front Desk Agent

Front Desk Agent/Part Time Night AuditorHomewood Suites by Hilton Bloomington–Mall of America is seeking a dependable, guest-focused Front Desk Agent/Part Time Night Auditor to join our team. This position is responsible for creating a welcoming experience for guests while ensuring accurate overnight financial reporting and smooth hotel operations.What You'll DoWelcome guests and provide friendly, professional serviceComplete check-ins, check-outs, reservations, and payment processingRespond to guest questions, requests, and concernsPerform nightly audit procedures and balance daily transactionsPrepare and distribute financial and operational reportsMonitor hotel activity and assist with guest safety and securityCommunicate important information to hotel leadership and incoming shiftsMaintain a clean, organized, and professional front desk areaWhat We're Looking ForPrevious hotel front desk or night audit experience preferredStrong customer service, communication, and problem-solving skillsComfortable working independently and handling financial transactionsDependable, detail-oriented, and able to remain calm under pressureBasic computer skills; Hilton systems experience is a plusAvailability to work overnight shifts, weekends, and holidaysWhat We OfferCompetitive payHotel travel discountsPaid time off for eligible associatesBenefits for eligible full-time associatesA supportive team environment with opportunities for growthJoin our team and help make every guest feel at home.