Patient Service Representative

Patient Service Representative Duration: 13 weeks The PSR will be responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Cross training required in multiple administrative support functions. Responsibilities: Primary point of contact for patient relations in person and by phone. Greet patients and assist in resolving patient concerns and escalating as appropriate. Check patients in/out and collect co-payments, give receipts, and reconcile payments. Verify patient demographics and insurance information in CS-Link/Epic. Schedule appointments and complete patient registration. Process and track referrals and authorizations for various insurance types. Handle patient/provider correspondence. Explains policies, procedures, or services to patients. Sanitize workspace using provided supplies and following department guidelines. Experience: Experience with medical insurance, referral processes, and benefit plans 1+ year of recent experience working in an outpatient clinic or medical office setting Ability to read, understand, and respond to detailed oral and written instructions Flu vaccinated (no exemptions) Education: High School Diploma US Tech Solutions