Customer Service Representative

Job Title: Customer Service RepresentativeLocation: Wheeling, ILIndustry: Transportation/LogisticsPay: $20-21/hr (based on experience)Benefits: This position is eligible for medical, dental, vision, and 401(k).Job Description:The Customer Service Representative will create exceptional customer experiences by managing requests and keeping customers informed every step of the way. In addition, be the go-to problem solver who thrives in a fast-paced environment, delivering quick resolutions and making every interaction count.Key Responsibilities:Respond to customer and partner inquiries via phone, email, and chat regarding shipment status, scheduling, claims, and service issues.Manage and monitor delivery and pickup appointments to ensure timely coordination.Resolve shipment-related concerns by working with customers, vendors, and transportation partners.Provide exceptional customer service through professional and courteous communication.Handle a high volume of inbound inquiries while identifying customer needs and delivering effective solutions.Address and resolve customer complaints and disputes in a timely and efficient manner.Qualifications:At least 1 year of corporate customer service experienceStrong data entry and documentation skillsProficiency with Microsoft OfficeComfortable working in a fast-paced, process-driven environmentStrong communication skills and attention to detailPerks:One-on-one training and hands-on supportTight-knit, team-oriented work environmentOpportunity to grow within a rapidly expanding organizationAddison Group is an Equal Opportunity Employer.Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.