Service Desk Specialist - Hybrid IT Support & SLAs
Socket
Crossfuze is seeking a technical support specialist in Minnetonka, MN to handle initial inquiries, troubleshoot hardware, software, and network issues, and monitor ServiceNow tickets. You will document interactions with accuracy and ensure tickets meet SLA requirements. Role involves following incident, problem and change management processes, escalating complex problems, and supporting after-hours shifts. Training completed, hybrid work is available with a mix of in-office and remote work. #J-18808-Ljbffr Socket
Vacancy posted 2 days ago
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