Call Center Representative

Position Overview The Access Care Representative performs a wide variety of activities related to scheduling, registration, financial compliance, and customer support for all services performed. The Access Care areas act as the entry point. It is the responsibility of an Access Care Representative to promote a professional and caring manner while collecting accurate and complete data necessary for billing and account processing. Primary Department, Division, or Unit Physician Practice Operations, UHS Vestal Campus Primary Work Shift Day Compensation Range $17.05 - $22.17 per hour, depending on experience Employee Benefits Eligibility You will be eligible for benefits if you are hired into a regular position with at least 24 scheduled weekly hours. Education/Experience Minimum Required: High school diploma or equivalent. Preferred: Two years’ experience in a medical environment with working knowledge of insurance applicable to outpatient medical care. Proficient computer skills, knowledge of medical terminology, experience with scheduling. License/Certification Minimum Required: Not Applicable Preferred: Certified Healthcare Access Associate (CHAA) Current driver’s license Why You’ll Love Working at UHS At United Health Services (UHS), we believe every connection—to patients, to purpose, to each other—makes a difference. That’s why we’re intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, we’re here to help you thrive in work and life. Comprehensive Benefits for Life & Family – We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week. With flexible plan options and coverage tiers, you can choose what fits your life best. Well-Being & Financial Security – From day one, PTO starts accruing so you can take time to recharge. We support long‑term wellness with a 403(b) retirement plan and company match, flexible spending accounts, access to financial advisors, and up to $400 per year in wellness rewards. When life gets tough, we’re here with 24/7 EAP counseling, virtual mental health support, a food pantry, PTO donation program, and professional attire through the Classy Closet. Growth Opportunities – Access to 100,000+ online courses, leadership programs, tuition reimbursement, clinical ladders, and internal mobility helps you grow wherever your passion leads. Compensation is regularly reviewed for market competitiveness and internal equity. Legal and EEO United Health Services is an Equal Opportunity Employer. #J-18808-Ljbffr