Regional Director

Job Title

Leads District Managers to maximize each district and store potential, achieving sales and productivity goals. Hires and develops top talent through inspiring and encouraging leadership. Guides District Managers in coaching, developing and inspiring store management to provide a consistent, excellent customer experience, as well as operational excellence. Acts as a strong cross functional to advocate, develop and implement programs and initiatives for stores and field leadership.

Responsibilities

Sales Generation and Performance:

• Develops strategic, actionable plans with District Managers to drive district and store results, maximizing opportunities and potential.
• Forecasts and analyzes business trends and make strategic, specific action plans. Holds leadership accountable to sales and expense goals.
• Supports company initiatives by leading change positively.
• Assesses market potential and surface opportunities within markets.
• Identifies and celebrates district and store successes.
• Maintains communication with VP of Stores regarding District Manager and store leadership performance and opportunities.
• Ensures customer service issues are resolved timely and effectively, ensuring positive customer experiences and continued customer loyalty.

Talent Development

• Identifies and recruits top talent to support J. Jill culture, goals and objectives, maintaining bench strength to ensure all positions are filled in a timely manner.
• Creates a high performing, talented team that is focused on achieving individual and company goals.
• Leads and develops District Managers and store management through positive and challenging assignments.

Evaluates and coaches to performance by providing timely, actionable and specific feedback to ensure achievement of goals, consistency in brand standards and a positive customer experience.

Resolves associate relations issues timely and professionally, in accordance with company policy.

Visual Merchandising:

Ensures District Managers and store management are trained in J Jill visual merchandising standards and strategically and effectively plan, schedule, and execute ongoing re-merchandising of stores.

Operational Excellence

• Ensures District Managers oversee and direct weekly work schedules to drive sales and support a consistent customer experience, while meeting payroll expense goals.
• Leads and resolves loss prevention investigations with District Manager and/or LPI representative and makes decisions on appropriate actions in alignment with company guidelines. Consults with Store Operations and Human Resources as warranted. Protects company assets and reduces merchandise shrink by managing internal, external and administrative inventory processes according to company procedures.
• Ensures compliance to company policies and procedures and federal, state, and local employment laws to ensure a safe environment and protect company assets.

KEY RELATIONSHIPS:

• Reports directly to the VP Retail.
• Partners with key corporate management on store issues.
• Partners with Human Resources on talent management.
• Partners with District Managers and Store Management to inspire and develop talent.
• Connections within the community.

Qualifications

• Ability to forecast and analyze business trends and set strategic action plans, and effectively execute to plan.
• Proven ability to network; acquiring and maintaining talent.
• Strong ability to assess market, and surface opportunities.
• Passionate about fashion and the J. Jill brand; consistent high level of engagement.
• Treats everyone on the team with dignity and respect and motivates through inspiring and encouraging leadership.

• Outstanding leadership qualities, training and team building skills.
• Proven excellent customer service skills with statistical track record of driving multi district performance.
• Strong strategic and analytical skills to identify opportunities and coach to success.
• Established history in recruiting and retaining a talented leadership team.
• Excellent verbal and written communication skills; ability to communicate effectively with business partners at all levels in the organization.
• Exceptional style, merchandising and wardrobing skills.

EDUCATION & EXPERIENCE:

• 10+ years Women's Specialty Retail Management experience required, 3+ years in Regional Director / multi district position preferred.
• College degree.
• Point of Sale and office software technical experience (Microsoft Outlook, Excel and Word)
• Proven experience in Human Resources and Associate Relations.

PHYSICAL REQUIREMENTS:

Ability to communicate verbally with customers, extensive standing, walking, reaching and pushing/pulling and maneuvering around sales floor and stockroom, operate POS register, lift and carry 30 lbs., hang/fold merchandise, ladder climbing, etc.

• Able to travel 3-4 days per week; including overnight travel.

Our Brand

At J.Jill, we're redefining what it means to dress and live with ease. As a women-led, Boston-based lifestyle brand with 200+ stores nationwide, we design thoughtful, inspired apparel and accessories that celebrate the totality of all women. We're entering an exciting chapter of growth — expanding our footprint, reaching new customers, and deepening long-standing relationships. We're seeking bold thinkers and doers to join us. With competitive pay and benefits, a supportive culture, and the chance to make a real impact, this is more than a job, it's an opportunity to bring our ethos keep it simple, make it matter to life in new and inspiring ways.