Front Desk Receptionist

Description At Curion, our mission, vision, and values shape how we work, how we treat one another, and the research we deliver. We help brands connect with people through meaningful consumer insights, driven by our vision to be the most trusted partner behind winning products. Our core values of Integrity, Authenticity, Positivity, Curiosity, and Collaboration guide our decisions and unite us in creating products that make a difference in people’s lives. Job Summary: The Front Desk Receptionist is responsible for welcoming all facility visitors and efficiently checking in consumers for their studies. The Front Desk Receptionist is a critical member of the executional team as the first employee visitors see and speak with, and therefore should be friendly, attentive, and helpful. The Front Desk Receptionist processes consumer incentive payments upon study completion and maintains high-level financial documentation and records of consumer participation and payments. This role involves close collaboration with the kitchen and recruiting teams to ensure adherence to project-specific protocols. Flexible hours are a key aspect of the role, with occasional evenings and weekends required. Responsibilities Include: Welcoming clients, consumers, and facility guests with a positive and helpful attitude Maintaining a log of visitors and guests Pleasantly assisting consumers with inquiries Efficiently checking in consumers upon arrival, providing necessary study ID cards and direction to the designated waiting or testing area Explaining project instructions to consumers, especially for Home Use Tests (HUTs) Checking Asana regularly for project updates/communication Completing assigned tasks in Asana Maintaining a safe and tidy reception area, ensuring compliance with company procedures and safety rules Collaborating with the recruiting team and consumer experience team by documenting and communicating consumer concerns and irregularities and executing related operational procedures Communicating with recruiting operations and project managers to provide consumer session show rates to assist with accurate quota management Generating incentive payment requests for the accounting team Performing incentive financial reconciliation at conclusion of study to balance ARCs records to actual participation records before submitting incentive requests for payout Create and house study information in relevant project folders on the shared drive, including the final list of participants, incentive reconciliation report, and participation ID numbers Occasionally serve as a liaison for visiting clients, assisting with hospitality needs such as coordinating food orders, procuring supplies, and ensuring a positive client experience. Job Qualifications: Strong written and oral communication skills, presenting oneself professionally and responsibly Exceptional customer service Exceptionally organized with outstanding time management abilities Proficient in working with numerical data on reports, adept at interpreting basic data, and skilled in problem-solving when discrepancies arise Capable of navigating multiple computer programs simultaneously Required intermediate experience in Microsoft Office Suite (Word, Excel, Outlook, Teams), a familiarity with Asana (preferred), and other standard business applications. A willingness to acquire more advanced skills as needed Demonstrated ability to work independently Comfortable with multitasking, prioritizing, and thriving in a fast-paced environment Demonstrates exceptional attention to detail by ensuring accuracy, consistency, and quality in all tasks and documentation. Complete special projects and additional assignments as directed by the Facility Director or Testing Operations Manager. Team player mentality with a positive contribution to collaborative efforts and a readiness to assist with various tasks Preferably, at least one year of customer service experience For Curion’s Front Desk Receptionist positions located in Deerfield, we offer a starting pay rate between $18.00 - $19.00/hr. based on the qualifications and experience of each individual. This is a full-time position, deemed non-exempt for overtime purposes, and, therefore, is subject to overtime compensation. Curion offers a benefits package for this position including a 401(k) Retirement Account, Paid Time Off, Company Paid Holidays, and Insurance (Health, Dental, Vision, Basic life, Short and Long-Term Disability, Accident Insurance, Critical Insurance, Pet Insurance). Curion is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. About Curion: Curion specializes in delivering impactful insights to the world’s top CPG companies, helping them develop winning, repeatedly purchased products. Curion’s deep data-driven product insights, sensory expertise, and state-of-the-art consumer centers enable them to uncover responses to critical client objectives. With over five decades of experience in the product testing industry, Curion is dedicated to guiding clients with their proprietary XP Xperience Performance platform, connecting brands to consumers at every step. An innovator in the industry, Curion recently developed a groundbreaking benchmarking product testing method, the Curion Score™, which has become a trusted and sought after tool within the industry. As one of the largest product and consumer insights companies in the U.S., Curion has built a reputation for excellence and trust among the world’s leading consumer brands. Curion’s commitment to innovation and expertise, coupled with a passion for delivering actionable insights, makes Curion a valuable partner for companies looking to develop and launch successful products. #J-18808-Ljbffr Curion