Director of Operations

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

This role, working with the station leadership, ensures Menzies Aviation delivers safe, consistent and quality service in our Ground Handling, and the overall success of our operations. The Director will be responsible for ensuring compliance with all Regulatory, Airport, Customer and Internal standards, and delivering high quality services to multiple domestic and International Airlines. The successful candidate must have the ability to run a business in a challenging environment, while maintaining strict Menzies safety standards and Corporate Governance and meeting financial targets.

Reporting to: VP Operations

Salary: $125,000 to $145,000

What you will be doing

• Fully responsible for all aspects of the JFK Ramp operations. Services offered at the station include Passenger Service, Aircraft Cleaning & Ramp Handling.
• Fully accountable for ensuring our customers’ operational needs are met, exceeding overall station goals and revenue targets.
• Fully accountable for the compliance with Corporate Governance, legal and quality aspects of Menzies’ businesses in JFK.
• Leading and working with the senior team to maintain and enhance appropriate, effective safety & security systems, risk assessments, periodical inspections & audits, operational training programs, planning, operational processes and service delivery.
• Regularly interacts with customers to promote the station and to measure the level of customer satisfaction. Use customer feedback to constantly develop and improve capabilities and processes.
• Responsible for maximizing the stations’ performance by strategically aligning resources.
• Implementation of the company policies and procedures, promoting sound safety, security and people management practice.
• Promoting and driving a ‘safety first’ culture through all levels of the organization.
• Ensure the business unit remains fully compliant with internal standards and all relevant industry, regulatory and state legislated requirements.
• Lead and motivate hard-working teams to deliver excellent quality and productivity.
• Directing and motivating Managers to achieve agreed targets and proactively identifies and actions areas of continued development.
• Safety and security are the responsibility of each employee.

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What we are looking for:

• Bachelor’s Degree required or postgraduate Degree preferred.
• Proven leadership and people management skills
• Experience in business development, sales, and commercial negotiation & pricing
• Wide ranging general management experience, with some years of senior management experience
• Extensive management and/or support service experience, preferably in a ground handling, Aircraft Cleaning, Ramp Services, aviation, or logistics environment.
• Strong communication and interpersonal skills, balanced with a high level of confidence to influence and present at all levels.
• Interpersonal skills: Independence, decisiveness, and the ability to work accurately and independent of immediate support. Able to influence, engage and motivate at all levels.
• Flexible, determined to succeed and self-motivated.
• All applicants must hold requisite employment authority to work in the USA.
• Fluent in English
• Must pass FBI background check and obtain US Customs seal.
• Must pass all pre-employment testing, drug Screen, and background.

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role.

Is this role ticking all the boxes for you? If so, please click apply now!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities


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For further information, please review the Know Your Rights notice from the Department of Labor.